Infrastructure Manager
3 weeks ago
Infrastructure Manager
Are you an experienced IT professional looking to join a close-knit business where your technical skills and leadership can truly make an impact? We're looking for a dynamic Infrastructure Manager to oversee and optimize the internal infrastructure while leading a small but dedicated team.
This may be an ideal position for a strong leading techie looking to step into more of a senior position.
What You'll Do:
- Manage and maintain the company's internal Servers, networking, and communications systems across departments. Datacentre focus
- Oversee company data centers and ensure the optimal functioning of rack systems.
- Provide hands-on support, troubleshooting, and resolution of system issues, ensuring minimal downtime.
- Take charge of the company's phone system, ensuring seamless communication.
- Provide 24x7 cover for critical company systems, ensuring constant availability and rapid resolution of any issues.
- Lead and manage the small IS department and staff,
- Investigate, report, and propose improvements to company infrastructure, guiding its future direction and helping it scale effectively.
Key Responsibilities:
- Provide consistent support and investigation into both internal systems and company products.
- Continuously review and enhance support practices to ensure efficiency and customer satisfaction.
- Oversee departmental reporting, ensuring accurate documentation of support status and performance.
- Manage customer relationships and expectations, providing timely resolutions and maintaining high service standards.
Who You Are:
- A strategic thinker with the ability to drive infrastructure improvements and develop long-term IT strategies.
- A hands-on IT professional with experience in server management, networking, data centers, and communications systems.
- An effective leader with experience managing small teams and ensuring they are equipped and motivated to provide top-notch support.
- Able to maintain a calm, focused approach while providing 24x7 support coverage.
Required Technical Skills and Experience:
- Cisco Expertise : Hands-on experience or training with Firewalls, Switches, and Routers.
- Windows Server : Strong understanding and practical knowledge.
- Networking Fundamentals : Familiarity with TCP/IP, DNS, DHCP, and VPN technologies.
- Web Hosting : Experience with Microsoft IIS.
- SQL Server Administration : Proficiency in database backups, running scripts, and scheduling jobs.
- Virtualization : Knowledge of Hyper-V.
- Active Directory : Expertise in group policy management.
- High Availability Solutions : Experience with failover clustering and replication technologies.
- Backup Management : Proficient in managing and maintaining backup systems.
- Scripting and Automation : Knowledge of PowerShell and Scripting languages.
- Cloud Platforms : Experience with Azure and/or AWS.
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