Training & Implementation Consultant (software)

3 weeks ago

London, United Kingdom Voyager Portal Full time
About Voyager Voyager Portal is a Demurrage & Voyage Management platform that helps some of the biggest
traders and manufacturers in the world reduce and optimize shipping costs. Picture the work of an Oil manufacturer managing its maritime supply chain. This involves dealing with a network of shipping companies, cargo handling facilities, ports, and customs & regulatory agencies, ensuring all financial and logistical indicators are in order. With Voyager, chartering and demurrage teams can increase operational performance by automating manual tasks, connecting all their counterparties in one platform, and using real-time insights to reduce significant voyage costs such as freight and demurrage.

About the role
Voyager Portal is seeking an Implementation Consultant for our team to facilitate seamless onboarding and integration of our customers onto our platform. In this position, you will gain an in-depth understanding of our clients' businesses and assist their internal teams in aligning their processes with our software. This role offers the opportunity to learn about best practices in maritime logistics and engage with executive and management teams from Global Fortune 2000 companies. As a key player in customer success, you will ensure a smooth transition and long-term satisfaction with Voyager Portal's solutions.

What you will do
Understand customer business needs to design and implement solutions that meet the customer’s requirements and business objectives
Collaborate with sales, implementation, and engineering teams to facilitate customer implementation of Voyager Portal
Become a subject matter expert on Voyager Portal and our industry
Thoroughly comprehend product capabilities and roadmap and effectively communicate to customers
Clearly communicate the Voyager value proposition in relation to customer needs
Create and manage queries/dashboards for existing clients and new business
Develop SQL queries on a variety of maritime industry topics, including costs, schedules, invoices, etc.
Identify and pursue expansion opportunities within the existing customer base.

What we are looking for
Experience with Project Management, Customer Onboarding and/or Software Implementation in a B2B SaaS environment
Strong communication skills in English
Ability to thrive in a fast-paced environment and manage ambiguity
Capability to work independently with minimal supervision
Confidence and professionalism when interacting with clients
Ability to quickly learn a new platform (the Voyager portal)
Ability to understand customer business requirements
Entrepreneurial and proactive mindset
Intellectual curiosity and passion for learning new things
Availability to travel globally for work

Bonus if you have this
Experience in commodities/trading/maritime/supply chain/logistics
Experience in building SQL queries
Background in logistics and supply chain
Bachelor's degree in logistics, business, finance, or engineering

What we offer
Competitive base salary and bonus
Remote work options
Stock options
Generous annual leave policy
Healthcare
Technology Allowance
Professional Development and Education incentives
Opportunity to be part of a fast-growing US start-up

What you can expect from the interview process
This is what a typical hiring process with us looks like:
~ Submit application
~1st Screen - An initial call with our Human Resources department for an introduction and to assess cultural fit
~ Hiring Manager Interview - You'll meet your potential hiring manager and understand more about the job, challenges and expectations. We'll further assess you for your technical and soft skills.
~ Panel Interview - You'll meet a few of the internal stakeholders that will work with you on a daily basis.
~ Final Assessment - We'll request you to work on a final assessment or case study. In some cases you may be requested to present the assessment on a final call.
~ Reference Checks
~ Offer

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