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Store Manager

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Dartford, United Kingdom Sunglass Hut Full time
Job Description

Being part of EssilorLuxottica means being part of a passionate international and diverse community of 190,000 individuals working towards a common mission, help people “to see more, be more”.

With a global presence in more than 150 countries, an incredible heritage, and a fascinating vertical integrated business model, EssilorLuxottica offers endless development and career opportunities worldwide and learning possibilities at every turn.


Born in 1971, Sunglass Hut started as a small family business running a kiosk in a Miami mall. After 50 years and over 3,000 stores worldwide, we’re celebrating where we’ve been and where we’re going – bringing that same family feel and welcoming spirit as the very first kiosk to our stores today.


Job Scope and Main Responsibilities

A Store Manager oversees all aspects of store operations, including sales, profitability, recruiting, maintenance, and inventory control as well as ensuring excellent customer service is delivered. A store manager is expected to improve the overall business performance and achieve objectives through effective management, leadership, and development of the people in their team. As a EssilorLuxottica ambassador the store manager will role model the EssilorLuxottica values and the Sunglass Hut culture. This role is based in Bluewater Shopping.


Responsibilities

  • Oversee the store’s day-to-day operations.
  • Ensure all KPI targets and expectations are delivered.
  • Ensure costs are kept to a minimum and stock loss is in within company guidelines.
  • Regularly analyses sales performance, maximising strengths and reviewing poor performance to establish an action plan for improvement
  • To follow all company policy and procedures to ensure safety and security of the business
  • Network effectively with internal and external stakeholders
  • Keep abreast of and be knowledgeable of competitor activity
  • Deliver memorable customer service and exceptional product knowledge
  • Maintain inspiring visual merchandising in store as per guidelines
  • Ensuring that the store is always on top of the competition by being commercially focused
  • Recruit, lead, motivate and inspire your team to succeed in store
  • Create an engaging and positive working environment
  • Establish a store culture that embraces diversity and maximises the learnings from a diverse team
  • Lead store team to deliver brand story (and Sunglass Hut experience, if applicable) through effective store management
  • Set and execute sales performance goals to increase profitability
  • Hire, train, and assess store employee's productivity and performance
  • Maintain orderly, presentable appearance of the store


Technical Skills - Portrait of a Perfect Candidate

  • Strong selling skills
  • Problem solving ability
  • Excellent customer service skills
  • Excellent communication and listening skills
  • Time Management skills
  • Persuading & influencing skills
  • Coaching & development skills
  • Performance Management skills
  • Leadership skills
  • Highly commercial
  • Able to networking effectively
  • Results driven
  • Problem solving ability
  • Good knowledge of Microsoft Office package
  • Customer centric with a positive attitude


What we offer

  • Great benefits such as free eyewear, generous holidays allowance, pension package, monthly bonus and commission structure, etc..
  • Internal mobility across countries, brands and departments
  • Career progression and development
  • Generous incentives conducted in store