Support Associate

8 hours ago

Yeovil, United Kingdom Education Horizons Full time
Job Description

About Us


Education Horizons is Australia’s largest EdTech company, providing software for over 2200 schools and 3 million school users in more than 60 countries across Australia, UK, Europe, Asia, the Middle East, Africa and New Zealand.


We are setting out on a journey to change the lives of children, their families and teachers by creating a first of its kind, end-to-end school experience and management platforms.


Education Horizons is an amazing place to work. It’s a great size – big enough to have serious resources to invest, but small enough to not get lost in the crowd. We have truly flexible working and loads of great perks.


We are proud of having an inclusive environment where everyone works and collaborates to do great things whilst also being a fun place to work that is family friendly. If that sounds like it’s for you, come join us on our big adventure


In this role you would join our technical specialists who help our clients achieve a smooth transition to Education Horizons products, integrations with other tools and vendor products including reporting tools to provide rich insights into their school’s and students’ success.


Key Accountabilities

  • Provides the first line of support and assistance to our clients.
  • Ensures that all support enquiries are responded to effectively and in a timely manner.
  • Reviews the information provided by the customer and ensures that all essential information has been collected and access to customers systems is available, liaising with the customer where required.
  • Reviews information received on case and provides immediate assistance through the use of scripts, knowledge articles, and standard procedures.
  • Ensures that all other cases are appropriately assigned to the correct team or colleague.
  • Communicates updates to customers in a clear and timely manner.
  • Escalates issues and blockages to line manager promptly.
  • Maintains clear, comprehensive, and timely internal and customer-facing case notes.
  • Assists the department in building and consolidating knowledge within the team by writing, reviewing, and updating knowledge base articles.
  • Works within the Education Horizons Information Security Management System and policies.
  • Lives and leads the Education Horizons’ values


Continuous improvement

  • Ensures strong focus is placed on responsiveness, and always interacting with clients with the highest levels of respect.
  • Is solutions driven and takes ownership in the successful resolution of cases within the scope and skills of the role.
  • Consolidates, records, and shares learnings for the greater benefit of the team.
  • Remains committed to ongoing learning to develop customer service skills and develop functional and technical knowledge.


Skills

Experience of the following:


Functional

  • School management systems (desirable)
  • Accounting and payroll systems (desirable)
  • Basic Windows, Linux, or SQL knowledge (desirable)


Non-Functional

  • Experience of working in a B2B SaaS support environment (essential)
  • A strongly customer-service focused work ethic (essential)
  • Strong written and verbal communication skills (essential)
  • A keen eye for detail when performing tasks (essential)
  • Familiarity with service management processes and systems (desirable)


Previous experience that would be beneficial in the role

  • Working knowledge of Salesforce Service Cloud (desirable)



Personal Attributes

  • Passionate about delivering exceptional customer service
  • Confident and strong communicator both on phone (verbal) and via email and case updates (written)
  • Capacity to engage and collaborate with various groups including colleagues, clients and key stakeholders
  • Exceptional problem-solving skills and critical thinking with ability to think outside the box
  • Ability to work independently as well as within a team, engaging with teams both locally and remotely
  • Ability to deal with challenging situations with confidence and empathy.


If this sounds like your kind of thing, then please hit apply


If you’re concerned that you’re not ticking all the boxes but think you may have some transferable skills that could help you ace the role, just apply


At Education Horizons we value output and impact over rules and policies. This means empowering our team members to choose where and when they work with the aim of benefiting our customers, the tasks you are working on, your team and for you This also means recruiting the right person for the role. We will consider all qualified applicants regardless of their background, experience, identity or need for flexibility. If you are interested in this role but it might need some flexibility just let us know.


Education Horizons retains the right to remove this advertisement prior to any stated closing date. We will not be accepting unsolicited phone calls or applications from employment agencies at this time.

  • Christmas Sales Support Associate

    3 weeks ago

    Yeovil, Somerset, United Kingdom Next Full time

    About Us:We're Next, a leading fashion retailer dedicated to providing an exceptional customer experience. Our team is passionate about delivering outstanding service and ensuring our customers leave the store feeling satisfied.Job Overview:We're seeking a Christmas Sales Support Associate to join our dynamic team. As a key member of our sales floor team,...

  • Nursing Associate

    4 weeks ago

    Yeovil, United Kingdom Preston Grove Medical Centre Full time

    Job summary An exciting opportunity has arisen for an enthusiastic andmotivated Nursing Associate to join our vibrant, forward-thinking practice. Thesuccessful candidate will be an integral part of the nursing team and will beresponsible for participating in the delivery of high-quality patient care. We welcomeapplications from both newly qualified...

  • Nursing Associate

    3 months ago

    Yeovil, United Kingdom Somerset NHS Foundation Trust Full time

    Job summary Are you a Band 4 Assistant Practitioner or Nursing Associate with a passion for making a difference? Join our dedicated team within the South Somerset Community Mental Health Service, based in Yeovil. As a Band 4 Practitioner, you'll be working at a level beyond that of healthcare support workers, bringing a deeper understanding of the...

  • Support Associate

    1 week ago

    Yeovil, United Kingdom Education Horizons Full time

    About Us Education Horizons is Australia’s largest EdTech company, providing software for over 2200 schools and 3 million school users in more than 60 countries across Australia, UK, Europe, Asia, the Middle East, Africa and New Zealand. We are setting out on a journey to change the lives of children, their families and teachers by creating a first of its...

  • Support Associate

    2 weeks ago

    Yeovil, United Kingdom Education Horizons Full time

    About UsEducation Horizons is Australia’s largest EdTech company, providing software for over 2200 schools and 3 million school users in more than 60 countries across Australia, UK, Europe, Asia, the Middle East, Africa and New Zealand.We are setting out on a journey to change the lives of children, their families and teachers by creating a first of its...

  • Support Associate

    7 days ago

    Yeovil, United Kingdom Education Horizons Full time

    About UsEducation Horizons is Australia’s largest EdTech company, providing software for over 2200 schools and 3 million school users in more than 60 countries across Australia, UK, Europe, Asia, the Middle East, Africa and New Zealand.We are setting out on a journey to change the lives of children, their families and teachers by creating a first of its...

  • Support Associate

    1 week ago

    Yeovil, United Kingdom Education Horizons Full time

    About UsEducation Horizons is Australia’s largest EdTech company, providing software for over 2200 schools and 3 million school users in more than 60 countries across Australia, UK, Europe, Asia, the Middle East, Africa and New Zealand.We are setting out on a journey to change the lives of children, their families and teachers by creating a first of its...

  • Support Associate

    2 weeks ago

    Yeovil, United Kingdom Education Horizons Full time

    About UsEducation Horizons is Australia’s largest EdTech company, providing software for over 2200 schools and 3 million school users in more than 60 countries across Australia, UK, Europe, Asia, the Middle East, Africa and New Zealand.We are setting out on a journey to change the lives of children, their families and teachers by creating a first of its...

  • Dental Associate Opportunities

    3 weeks ago

    Yeovil, Somerset, United Kingdom Medmatch Full time

    About Dental Associate Opportunities:Estimated Salary: £15-16 per UDA, with substantial welcome bonus and 50% on all Private treatments completed.A vacancy has become available for an Associate Dentist/ Private Dentist in a dental practice nearby Yeovil.About the role:UDA Rate: £15-16 per unit of dental activity (UDA)Welcome Bonus: Substantial reward for...

  • Production Controller

    1 month ago

    yeovil, United Kingdom Meridian Business Support Full time

    Our client, based in Yeovil (BA20), have an exciting opportunity for a Production Controller and are seeking an experienced individual to take on this position. The Production Controller plays a pivotal part in the process of manufacturing and production of Helicopters and parts, which are shipped both in the UK and all across the world. This is a full-time...

  • Operations Coordinator for Manufacturing Excellence

    4 weeks ago

    Yeovil, Somerset, United Kingdom Meridian Business Support Full time

    Job SummaryWe are seeking an experienced Operations Coordinator to join our client's team in Yeovil, overseeing the production process of helicopters and parts. This is a temporary full-time position, working 37 hours per week with a 12-month contract.Key ResponsibilitiesProduction Order Management:Finalize rework and labour-only production orders, ensuring...

  • Customer Service Associate

    1 week ago

    Yeovil, Somerset, United Kingdom Dixons Carphone Full time

    About the RoleThis is an exciting opportunity to join our retail team as a Customer Service Associate. In this role, you will be responsible for providing exceptional customer service and supporting the overall sales performance of the store.Key responsibilities include:Providing support services to customersContributing to the overall sales performance of...

  • Business Development Associate

    3 days ago

    Yeovil, Somerset, United Kingdom HR GO Recruitment Full time

    Job Title: Business Development AssociateWe are seeking a highly motivated Business Development Associate to join our team at HR GO Recruitment. As a key member of our team, you will be responsible for developing and implementing business strategies to drive growth and enhance customer satisfaction.About the Role:Develop and implement business strategies to...

  • Housing Association Grounds Maintenance

    3 weeks ago

    Yeovil, Somerset, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Housing Association Grounds MaintenanceOverview:We are seeking a skilled Grounds Maintenance operative to join our team in Yeovil. The successful candidate will be responsible for maintaining the grounds of our housing association properties, ensuring they remain safe and visually appealing.Estimated Salary: £26,000 - £31,000 per annum...

  • Delivery and Logistics Associate

    3 weeks ago

    Yeovil, Somerset, United Kingdom Spark-A-Change Foundation Full time

    Job OverviewThis is an exciting opportunity to work with Abri Homes, a well-established organization that supports community development projects across the UK.As a Delivery and Logistics Associate, you will be responsible for coordinating food deliveries to various locations throughout the South of England.You will need to be reliable, efficient, and able...

  • Private Dentist/Locum Associate Role

    3 weeks ago

    Yeovil, Somerset, United Kingdom Medmatch Full time

    About Private Dentist/Locum Associate Role:Locum Rate: £500+ per day, with flexible start dates availableA dental practice in Yeovil is seeking an experienced Private Dentist to join their team as a locum associate.About the role:Locum Rate: £500+ per day, depending on experience and qualificationsFlexibility: Flexible start dates available to suit your...

  • Dental Associate Yeovil Somerset

    3 weeks ago

    Yeovil, Somerset, United Kingdom Zest Business Group Full time

    Job OverviewWe are seeking an experienced Associate Dentist to join our established dental practice in Yeovil, Somerset. Our practice has a long history of delivering high-quality patient care and is committed to providing excellent opportunities for professional development.As an Associate Dentist with us, you will be part of a dynamic team that values...

  • Associate Dentist Position UK

    3 weeks ago

    Yeovil, Somerset, United Kingdom dentistjobs.co - Jobboard Full time

    Job Title: Associate DentistLocation: Yeovil, SomersetAbout the PracticeOur dental practice in Yeovil, Somerset, is a well-established and reputable dental practice with a strong reputation for delivering high-quality dental care. We pride ourselves on offering a supportive and collaborative work environment, where our team members can grow and develop their...

  • Production Support Associate

    3 weeks ago

    Yeovil, Somerset, United Kingdom FGP Group Full time

    Job OverviewWe are looking for an experienced Manufacturing Process Operator to join our team at the FGP Group. As part of our precision engineering services for aerospace, defence, and commercial sectors, this role will require a high level of skill and expertise.Main Responsibilities:Component Processing: Process components through various stages,...

  • Warehouse Team Associate

    2 weeks ago

    Yeovil, Somerset, United Kingdom NEXT Full time

    About the Role">We are seeking a highly skilled and motivated Warehouse Team Associate to join our team at NEXT. As a key member of our stockroom team, you will be responsible for accurately processing stock, meeting deadlines, and maintaining operational areas of the store.Key Responsibilities:Process stock quickly and efficiently, including locating,...