Technical Support Engineer

4 weeks ago


Belfast, United Kingdom FBSPL Full time
Job Description

As a key member of our Operations Team, you will be the front line of innovation—installing, configuring, and supporting cutting-edge systems that change lives. You’ll provide both on-site and remote technical support, ensuring that customer issues are resolved with precision and care. You’ll also play a vital role in the development of our future products by channeling customer feedback and staying on top of emerging technology that can drive us forward.

This isn’t just a support role—this is an opportunity to be a part of something bigger. You’ll mentor your team, inspire those around you, and help shape the future of technology-driven change.

Responsibilities

  • Reproduce customer environment and run tests
  • Manage and address electronic tickets efficiently
  • Liaise between sales team, customer success team, and customers to properly address customer problems
  • Troubleshoot and configure software and hardware.


What We’re Looking For:

· A multi-talented problem-solver with a blend of engineering and IT expertise.

· A BTEC/HNC in Electronic and Electrical Engineering with a keen interest in IT.

· 1+ years of experience in a technical support/installation role, ideally within electronics or Fire & Security industries.



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