Product Specialist, Public Protection

Product Specialist, Public Protection

Product Management, Idox Software – Local Government

Home Based

About the role

This is a new post created to enhance our Land, Property and Public Protection product management team, which manages Idox’s Built Environment and Public Protection products designed for Local Government. We are looking for a passionate and enthusiastic person to join a growing team. The Product Specialist will play a key role as part of a team working for the Senior Product Manager for Public Protection.

The Product Specialist will work on a wide scope of products which includes but is not limited to products relating to, Environmental Health, Licensing, Trading Standards, Housing and supporting technologies such as online digital channels and mobile apps. These largely involve the Uniform and Idox Cloud brands. There will be a requirement to help inform the company’s strategy by having a keen eye on political, economic, social and technological changes. This includes supporting wider team engagement on social media, engaging in relevant network opportunities and looking to the horizon to inform future product strategies which support the company’s growth aspirations. Some of the key responsibilities will include market analysis to track trends and changes, some pre-sales activity to help demonstrate the product strengths to internal and external stakeholders, product analysis, requirements gathering, product launches, working with agile engineering teams and other activities relevant to the company and Public Protection domain.

Idox is a market leader in these areas so, this is an excellent opportunity for a domain expert to elevate their career and make a huge impact on the Public Protection market. The key to success will be strong organisational skills and an ability to network and engage heavily with internal and external stakeholders with a primary focus on customer outcomes.

We have a talented product team where we expect a culture of pride and excellence in the products and services we offer to our customers, this is the minimum our position as market leader demands.

Key responsibilities

• Conduct thorough market research and make product led recommendations

• Answer product related queries from colleagues and customers in an informed and professional manner

• Collaborate and strategise with the Public Protection Product Manager and Engineering teams

• Assist in product planning

• Own an allocated stream of the Idox product roadmap

• Plan and assist on the launch of products at customer and Idox events

• Support continuous improvement of the customer experience by ensuring the product has a user centred design and is easily administered and implemented by professional services colleagues

• Help to ensure Idox products drive more efficient back-office processes in local government but at the same time remain legislatively compliant

• A focus on identifying new market opportunities to grow the Idox product portfolio to support its growth ambitions

• A detailed focus on functional and non-functional requirements of enterprise software

• Multi-stakeholder collaboration (customers and other external stakeholders, service desk, engineering, sales, delivery, marketing)

• Customer product engagement plans, strategy and product demonstrations which inspire

• Adopt Idox product management and engineering standards (Agile) by using Idox’s product management information systems

• Regularly report to the Snr Product Manager on allocated roadmap responsibility, project progress and discrete product projects.

To be successful, you’ll need to bring:

• Experience within the Local Government Public Protection domain as a product owner and/or Local Government practitioner

• Knowledge and experience of Agile software product management processes with a communicable understanding of this role's responsibilities within an Agile SDLC

• The confidence to present product ideas and roadmaps to internal and external audiences

• The confidence to engage with customers and other external stakeholders directly or at events

• An ability to demonstrate software products to internal and external stakeholders

• A deep knowledge and understanding of the public sector

• An analytical mind with an attention to detail

• A strong and organised administrator

• Ability to develop trusted relationships with colleagues

• Adaptive style to managing different internal stakeholders

• A high level of commitment and passion for achieving outstanding levels of success and service excellence

• Has a results-driven focus with good business and commercial judgement

• Excellent communication skills, consultative approach and able to influence others to support objectives

• Excellent time management and prioritisation skills

• A good sense of humour and an ability to think “outside the box”

• A clean driving licence and access to a car

• An ability to travel to different Idox office locations when necessary.

About Idox

Our specialist software solutions power the performance of government and industry, driving productivity and a better experience for everyone. Built around the user and designed in collaboration with experts who have worked through every detail of every process from end-to-end, our hard-working process engines deliver exceptional functionality and embed workflows that drive efficiency and best practice with a long-term focus for regulated environments.

Through the automation of tasks, the simplification of complex operations, finding scalability as operations evolve, and more effective management of information, we help our customers harness the power of Digital, so they can do more.

We employ around 660 staff in the UK and worldwide, including Europe, North America and Asia, so some travel to meet colleagues may be required.

Our Values, Our Culture

We are ambitious in working together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity. Idox is a company where we can all be ourselves and succeed on merit, where we respect all our employees, customers and communities in which we live, work and are a part of.

We recruit and reward employees based on capability and performance – regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. Each office location worldwide, is free to respond to local needs to create a culturally sensitive workplace for everyone. In doing so, we want every employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.

Our Benefits Flex to Fit

We recognise that for individuals, the opportunity to work flexibly can enable them to achieve a better work-life balance along with a greater sense of responsibility, ownership and control of their working life. During the pandemic, all our employees successfully transitioned to remote working and we are open to conversations on work patterns to suit our employees needs such as change to working times; part time working; term time working; 9-day fortnight. We are proud to be a flexible employer enabling effective hybrid working for our employees.

How to apply

Please submit a CV, and a short cover letter (maximum 500 words - including salary expectation, and current remuneration) explaining why you feel you would be suited to this role,

Please note successful applicants will need to satisfy the BPSS guidelines (Baseline Personnel Security Standards) which consist of the receipt of satisfactory references covering the last 3 years of employment; an identity check; verification of eligibility to work in the UK; and a Basic Disclosure Check. This is in order to help us make safer recruitment decisions.

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