Key Account Manager

1 week ago

Bradford, United Kingdom SWEDENCARE UK LTD. Full time
Job Description

Position Overview:

We are seeking a dynamic and results-driven Key Account Manager  with a passion for the pet health industry to manage and grow relationships with our top clients in the Vet/Pet wholesale & retail channels. The ideal candidate will bring a blend of strategic insight and hands-on management experience to ensure exceptional customer satisfaction, drive business growth, and foster long-lasting partnerships. As a Key Account Manager, you will play a crucial role in understanding client needs, identifying new opportunities, and delivering customized solutions to help our clients thrive in the pet health space.


Key Responsibilities:


  • Client Relationship Management:  Build and nurture trusted relationships with key clients, ensuring a deep understanding of their business objectives, challenges, and needs within the pet health sector.
  • Strategic Account Planning:  Develop and execute tailored account plans for each key client, setting short- and long-term goals that align with client objectives and business growth targets.
  • Sales & Revenue Growth:  Drive revenue growth by identifying upsell and cross-sell opportunities, increasing product listings and collaborating with clients on solutions that meet their evolving needs in pet health, wellness, and veterinary products.
  • Market & Product Expertise:  Stay informed on industry trends, competitor activity, and emerging pet health solutions to provide valuable insights and guidance to clients, positioning our company as a thought leader.
  • Cross-Functional Collaboration:  Work closely with internal teams, including product development, marketing, customer support, and logistics, to ensure seamless execution and delivery of client requirements.
  • Data-Driven Decision Making:  Utilize data and analytics to track account performance, measure client satisfaction, and forecast revenue, while using insights to make informed, strategic decisions.
  • Issue Resolution:  Act as a primary point of contact for client concerns, proactively identifying and resolving issues to maintain high levels of client satisfaction and retention.
  • Reporting & Presentations:  Regularly provide detailed reports and presentations to clients, showcasing value delivered, performance metrics, and potential growth opportunities.


Qualifications:

  • Experience:  4+ years of experience in key account management, sales, or client success, preferably in the pet health, veterinary, animal nutrition, or broader healthcare industry.
  • Education:  Advantageous but not essential, a degree in business, marketing, animal health sciences, or a related field, though experience in a similar role will be viewed equally.
  • Industry Knowledge:  Familiarity with the pet health industry, including knowledge of Vet/Pet Wholesale channels, veterinary practices, pet stores, or pet pharmaceuticals would be an advantage.

Skills:

  • Strong sales and negotiation skills with a proven track record of meeting or exceeding sales targets.
  • Ability to manage & prioritise workload
  • Exceptional interpersonal and communication skills, with the ability to build trust and rapport with diverse clients.
  • Proficiency in CRM software (e.g., Salesforce) and other account management tools.
  • Analytical mindset with the ability to interpret data and make data-driven decisions.
  • Strategic thinker with an eye for detail and the ability to identify and capitalize on opportunities.


  • Other Requirements:  Willingness to travel as required to meet clients and attend industry events.


Why Join Us?


  • Be part of a passionate team dedicated to advancing pet health and wellness.
  • Work in a fast-growing, innovative industry with abundant opportunities for personal and professional growth.
  • Enjoy a collaborative, supportive work environment with access to industry-leading resources and tools.
  • If you are an ambitious, client-focused professional looking to make an impact in the pet health industry, we invite you to apply for this exciting opportunity


How to Apply:


Please submit your CV along with your current remuneration package to the email address supplied.


Strictly no agencies

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