Experience Engineer

1 week ago

Croydon, United Kingdom Best Buy Health Full time


Experience Engineer

As an Experience Engineer, you will be responsible for helping shape and grow our physical and digital healthcare solutions to enable care at home. You will be a core member of the UX team and partner with our product management, engineering, supply chain and other cross-functional teams to deliver an exceptional user experience through our services and supporting products.

In this unique role, you will support the team's effort in increasing scalability of our current product offering with a direct and real impact on our products, packaging and design language. Our products and services will require a focus on solving complex problems by creating simple solutions to benefit our healthcare providers and patients.

You will be a driving force ensuring that the solutions delivered are unified across physical, digital, and service design.

What you’ll do
  • Enable care at home by designing and developing unified physical and digital healthcare solutions e.g. app flows, physical packaging, user guides
  • Represent the UX team within cross-functional projects, working with a range of stakeholders including; product managers, supply chain, QA/RA and software engineering to achieve key deliverables
  • Create product delivery solutions driven by customer needs, business goals and user experience
  • Supported by research, create prototypes and conduct performance and usability testing to guide iterative product development
  • Utilise CAD to design and develop concepts, visualise ideas and prepare high quality designs and documentation for production
  • Create and maintain technical documentation, such as technical drawings, BOMs, design/engineering change notes, work instructions and specifications


Basic qualifications

  • BSC/BEng/BA or equivalent in relevant field, i.e.- Industrial Design, Product Design, Design Engineering or equivalent industry experience
  • Experienced 3D CAD user - 1 year+ of commercial experience
  • Experience in a regulated industry and working to recognised standards (e.g. ISO 13485, ISO 9001)
  • Ensuring the team are meeting the applicable regulatory standards throughout the design and development process and that relevant evidence and documentation is gathered
  • An understanding of the holistic nature of a product with physical and digital aspects


Preferred qualifications

  • Ability to demonstrate a high level of creativity and innovation displaying a broad skill set across the physical and digital design spectrum
  • Some experience in developing a range of UX and design artefacts including research summaries, sketches, user scenarios and product renderings
  • Experience with packaging design including cardboard, accessories and vacuum form design
  • Experience with working on a SAAS product
  • Excellent problem-solving skills
  • A knowledge of tools such as Adobe Creative Suite, Figma, Keyshot, Artios CAD, Solidworks PDM
  • 3D CAD (SolidWorks preferred)
  • Experience working with an electronic quality management system/document control
  • An understanding of supply chain and the designer’s role within this


What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:
  • Competitive pay
  • Physical and mental well-being support


About us
Best Buy Health aims to enrich lives through technology and meaningful connections. We do that by focusing on consumer health products that help people live healthier lives, device-based emergency response services for the active aging population and virtual care offerings that help connect patients to physicians.

Position Type: Full timePandoLogic. Keywords: Supply Chain Manager, Location: Croydon, ENG - CR0 5QL

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