Field Services Engineer

1 month ago

crawley west sussex, United Kingdom CDW UK Full time

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.


CDW prides itself on “making amazing happen”. Our relationships are fuelled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together.


Job Summary

The role of a Field Services Engineer is to diagnose and repair technical issues on a variety of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations around South London. Additionally, The Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across client sites.


Key responsibilities

  • Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements
  • Provide support services for a range of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems
  • Perform on site installations and troubleshooting on a wide range of products in a software or hardware environment
  • Obtain/maintain a set of vendor certifications as required by CDW to perform the role
  • Follow documented procedures both CDW and client supplied and provide constructive feedback for continuous improvement
  • Always adhere to safety and electric static discharge (ESD) precautions
  • Complete all relevant documentation and provide quality updates as required for each site visit in timely manner as set out by CDW
  • Participate in the on-call rota which includes mornings, evenings and weekends (on call allowances apply)
  • Providing support services into the wider teams within the Integrated Technology Solutions department
  • Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary. Overtime rates apply


The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.


Qualifications, Skills & Experience

  • Experience with installing, troubleshooting, and fixing a variety of hardware devices including end user computing, PCs, laptops, tablets, printer & peripherals
  • Ability to install and configure software as per customer requirements
  • Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP
  • Good all-round understanding of hardware maintenance/break-fix
  • Hold a full UK Driving Licence
  • Essential to obtain/hold UK security clearances such as SC and NPPV3 as required to attend CDWs external and varied customer base


Essential Attributes

  • Quality focused with excellent attention to detail
  • Capable of working independently and remotely on a wide range of products
  • Methodical and quality-minded with a right-first time approach to all work but able to recognise when to request support
  • Passionate, professional, with a ‘can-do’ attitude who works on own initiative or as a team towards agreed common goals
  • Results-oriented with a track record of success for achieving and exceeding goals
  • Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces


More about CDW and your career with us:

At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self — and your best ideas — to CDW. Because diverse perspectives bring forth better problem solving — and better solutions for our customers in a rapidly evolving technology landscape.


CDW is an equal opportunity employer committed to maintaining a policy of non-discrimination towards all coworkers and applicants for employment in all aspects of employment. CDW does not discriminate against any applicant because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion/belief, sex, sexual orientation, veteran status, or any other basis that is prohibited by local employment law, including those protected by the UK Equality Act 2010.

We encourage candidates from all walks of life to apply and join us in our mission of cultivating a culture of belonging, diversity and inclusion for better collaboration, innovation, and business results.


Together, we strive to create a workplace where everyone feels like they belong and is empowered to bring their full energy, capabilities and authenticity for coworker and business benefits. Will you be a part of it?


What we offer:

Life Assurance

Competitive Contributory Pension

Private Medical Insurance

Enhanced Maternity Pay

25 days holiday + bank holidays

Option to buy additional holiday

Dental Insurance

Season Ticket Loan + additional perks

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