Field Service Specialist

1 month ago

United Kingdom HCLTech Full time

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.

It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

Role definition

JOB SUMMARY Field Service Specialist - Job Description

As a member of the Field Services team the candidate will provide onsite IT support with very good customer service, technical expertise and timeliness in a client/3rd party environment. This position has frequent contact with users, peers and managers primarily face to face as deskside support for service requests and on-site incident resolution.The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide smart-hands support to other IT teams including but not limited to Audio Visual, Network, Server and print services .

Prerequisites for all candidates:

  1. Minimum two years experience in a deskside / field services / site support role
  2. Good standard of spoken and written English
  3. Experience of working with European or US-based multinational corporations, preferably financial services
  4. Minimum experience 2+ years in field service support in a Microsoft technology environment (knowledge of Apple Mac support an advantage)
  5. Eligible to work in the target country
  6. Must be prepared to work 5 days per week onsite (not remote)
  7. Participate in shift rotas (office hours) and on-call rota (out of hours)
  8. Must be prepared to join rota to cover public holidays when required

Essential Duties and Responsibilities

  • Researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards. Follows up with user to ensure problem is resolved satisfactorily.
  • Acquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users.
  • Develops and provides technical coaching and mentoring to other desktop services staff and company associates
  • Installs new or upgraded hardware/software as assigned via service requests. Coordinates installation with the user and follows up to ensure customer satisfaction
  • Must be able to manually lift up to 15kg when moving and repositioning personal computers and ancillary equipment
  • Participate in team projects as requested (upgrades/rollouts)
  • Use of IT ticketing systems to respond to end user issues
  • Videoconferencing experience including operation, call set-up and equipment
  • Smart-hands support to 3rd line remote teams

Technical Skills and Personal Abilities

  • Strong analytical and troubleshooting skills
  • PC hardware troubleshooting (Dell/HP/Lenovo)
  • MS Windows build and support
  • Apple Mac build and support is an advantage
  • Software installation/troubleshooting
  • Experience performing technology refreshes
  • Mobile device support (iOS/iPhone/iPads) – excluding warranty hardware repair
  • Experience in working with third party client managed mobile applications
  • Asset tracking – Weekly tracking of New/Deployed Asset, Lost/Stolen Assets
  • Stock room management
  • Basic support in Video conferencing equipment
  • Hands on experience in server-side workstation maintenance like upgrading and patching activities.
  • Basic Knowledge of Network & Telephony Support
  • Demonstrate initiative and act independently to resolve problems
  • Ability to work with customers and achieve successful outcomes in handling difficult situations
  • High level of personal integrity with accountability for results
  • Customer focused – “Customer is #1” attitude
  • Detail oriented

Education / Expertise

  • Technical degree (BSc or MSc)
  • Minimum 2 years of experience in hardware, software and basic network troubleshooting in a Deskside/Field Service support environment.
  • Technical Certification will be an added advantage

Benefits

  • A supportive, diverse and global team with a brilliant culture.
  • Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
  • Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
  • To know more about us visit –

  • Field Service Technician

    8 hours ago

    United Kingdom HAYS Specialist Recruitment Full time

    Job OverviewYour new role as a Field Service Technician involves traveling to client premises across Northern Ireland to attend installations, repairs, and routine servicing of equipment. You will be dedicated to an area within NI, allowing you to minimize travel time and maximize your productivity.Key Responsibilities- Attend installations, repairs, and...

  • Field Service Maintenance Engineer

    5 days ago

    United Kingdom HAYS Specialist Recruitment Full time

    Company OverviewHays Specialist Recruitment Limited is proud to partner with a leading organization in Northern Ireland, offering a unique opportunity for an experienced Service Engineer to join their dynamic team.

  • Senior Field Service Technician

    8 hours ago

    United Kingdom HAYS Specialist Recruitment Full time

    Company OverviewA leading manufacturing company is seeking an experienced Service Engineer to join their team in Northern Ireland. This role involves travelling to client premises to install, repair, and maintain equipment. The successful candidate will have a clean driving licence and be able to complete service reports.Salary and BenefitsThe salary for...

  • Field Services Engineer

    3 weeks ago

    United Kingdom Primaire Consulting Ltd Full time

    Our client is a specialist manufacturer of vacuum technology, providing solutions in heat treatment, and equipment enhancements. A bit about the role:My client is looking for a highly motivated individual, who is focused on giving technical assistance on my client’s products & their customer’s needs.The Field Service Engineer will be responsible...

  • Field Service Engineer

    1 month ago

    United Kingdom Rise Technical Recruitment Limited Full time €35,000

    Field Service Engineer (National Grid Project) Glasgow (Travel Across UK) Up to £35,000 (DOE) with OTE £39,000 (Stay Away Allowance) + Excellent Training / Progression Opportunities + Holidays + Pension + Monday - Friday (no weekends required) Whether you're from a mechanical or electrical background, this is an excellent opportunity to expand...

  • Field Service Specialist

    6 days ago

    United Kingdom Reactive Recruitment Full time

    Job OverviewReactive Recruitment is excited to be working with an established Air Con & Refrigeration company. This company specialises in providing solutions for commercial and industrial applications.Key Responsibilities:Our client is looking for 2 Field Service Engineers, one from a Refrigeration background and the other from an Air Con background.What We...

  • Field Service Software Quality Assurance Specialist

    1 month ago

    United Kingdom Totalmobile Group Full time

    We are seeking a skilled Field Service Software Quality Assurance Specialist to join our team at Totalmobile Group. As a detail-oriented software tester, you will play a critical role in shaping the future of field service management software.The successful candidate will have a solid manual testing foundation and at least two years of hands-on experience in...

  • Marine Field Service Engineer

    1 week ago

    United Kingdom HSB Technical Ltd Full time €45,000 - €65,000

    Position: Marine Propulsion Field Service Engineer Job ID: 3031/3 Location: Newcastle-upon-Tyne /Remote Rate/Salary £45,000 (OTE £65,000) + Benefits Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping & Energy and Aerospace sectors. We have several permanent and contract vacancies for...

  • Field Service Engineer

    4 weeks ago

    United Kingdom Omega Resource Group Full time €60,000 - €65,000

    Service Engineer Swindon Food, FMCG, Machinery Salary c£45k (with OT - £60K to £65K) + Hybrid Car + Private Medical + Benefits Apply if you are a Service Engineer, Service Technician, Field Service Technician, Maintenance Engineer, Installation Engineer, Commissioning Engineer, Customer Support Engineer We are seeking a skilled and motivated...

  • Field Service Engineer

    2 months ago

    United Kingdom ACS Performance Full time

    The successful Field Service Engineer will be akey member of the customer support team and will travel to customer sites to perform services. These services include calibration and repair of NSI-MI equipment. The Field Service Engineer must demonstrate strong technical skills, excellent communication, time management, planning, and organizational skills. ...

  • Field Service Engineer

    1 month ago

    united kingdom ACS Performance Full time

    The successful Field Service Engineer will be akey member of the customer support team and will travel to customer sites to perform services. These services include calibration and repair of NSI-MI equipment. The Field Service Engineer must demonstrate strong technical skills, excellent communication, time management, planning, and organizational...

  • Field Service Engineer

    4 days ago

    United Kingdom Zest Full time €45,000

    Field Service Engineer 45,000 + Overtime (Door to door pay) + benefits I am seeking an experienced Field Service Engineer to join a leading food business. In this role, you will be responsible for servicing, maintaining, and repairing food processing and packaging equipment at client sites across West Yorkshire. Perform scheduled maintenance, emergency...

  • Field Service Engineer Air Conditioning

    4 weeks ago

    United Kingdom Nicholas Associates Full time

    Job Title - Field Service Engineer - CHP / Gas Engine / Marine Engineer Salary 35-42K Basic Salary, High Earnings, Company Vehicle and excellent package Nicholas Associates Group (Engineering and Technical) are recruiting for a Field Service Engineer for our client, a well established Combined Heat and Power and Gas Engine company. This is a fantastic...

  • Cost Management Specialist

    2 weeks ago

    United Kingdom Service Care Solutions Full time

    Our company, Service Care Solutions, is currently recruiting for a Cost Management Specialist to join our Civils Team as soon as possible. This is a full-time, permanent role offering a competitive salary between £60,000 - £70,000 per year, plus car and hybrid working across the UK and NI. The purpose of the role is to oversee all aspects of cost...

  • Field Service Technician

    8 hours ago

    United Kingdom HAYS Specialist Recruitment Full time

    Salary & Benefits">The successful candidate can expect a competitive salary of £31,000 - £35,000 per annum, paid directly into their bank account.In addition to a generous salary package, you will also enjoy a company vehicle for business use, paid door-to-door travel expenses, and overtime compensation.Your hard work and dedication will be recognised...

  • Field Services Engineer

    4 weeks ago

    United Kingdom Pertemps Network Group Full time €50,000

    Field Service Engineer / Technician Location: North London Area Salary: Up to £50,000 per year DOE + benefits Work Setup: Hybrid (3 days onsite, 2 days remote) Hours: Monday to Friday, no weekends Excellent Opportunity to join an exciting global organisation Job Scope Our client, a leading company in the development and supply of maritime navigation...

  • Field Services Engineer

    4 weeks ago

    United Kingdom Pertemps Network Group Full time

    Field Service Engineer / Technician Location: North London Area Salary: Up to £50,000 per year DOE + benefits Work Setup: Hybrid (3 days onsite, 2 days remote) Hours: Monday to Friday, no weekends Excellent Opportunity to join an exciting global organisation Job Scope Our client, a leading company in the development and supply of...

  • Field Services Engineer

    4 weeks ago

    United Kingdom Pertemps Network Group Full time €50,000

    Field Service Engineer / Technician Location: North London Area Salary: Up to £50,000 per year DOE + benefits Work Setup: Hybrid (3 days onsite, 2 days remote) Hours: Monday to Friday, no weekends Excellent Opportunity to join an exciting global organisation Job Scope Our client, a leading company in the development and supply of maritime navigation...

  • Field Services Engineer

    2 months ago

    United Kingdom Innova Solutions Full time

    Field Service Engineer North London I am currently partnered with a Global Defence company who are looking for a Field Service Engineer who would be happy to support customers around the world with various technical needs, such as Installations, troubleshooting, commissioning as well as Helpdesk tasks. You will be expected to: Travel to multiple...

  • IT Field Services Engineer

    7 months ago

    United Kingdom Zenzero Full time

    Field Services Engineer As part of a Field Services team, you will support our customers and their end-users by providing general advice and guidance as well as working on Incidents and Service Request that cannot be completed remotely by our Service Desk. You will need to work to defined SLAs as well as assisting our Project teams with deployments and...