Information Technology Manager

2 weeks ago

Salford, United Kingdom Maxwell Bond Full time

IT Manager – MSP – Bolton (3x a week on site) – Up to £55k

Are you a proven IT Manager or Service Desk Manager with a background working in MSP?

A leading Cloud MSP based near Bolton are looking for an IT Manager join and lead their Managed Service support desk. As their IT Manager, you will be leading and supporting a team of 1st, 2nd, and 3rd line support engineers delivering top quality customer support.

Over the past few years this MSP has grown massively, working with clients across the UK on Digital Transformation, networking and communications. As their IT Manager, you’ll have the opportunity to support and grow this function into the next stage of their growth.

What’s in it for you as their IT Manager?

  • Salary up to £55k
  • 26 days annual leave + Birthday off
  • Hybrid working (3x a week in their office)
  • Enhanced pension scheme
  • Continuous learning and development opportunities
  • + other perks including cashback and discount schemes

What they’re looking for in you?

  • Minimum of 2 years experience in IT management within Managed Service Providers
  • Service Knowledge: Knowledge and understanding of ITIL processes and best practices.
  • Ensure timely and efficient resolution of technical issues, delivering outstanding customer experiences.
  • Build and maintain strong relationships with clients, ensuring their IT requirements are consistently met with excellence.
  • Leverage data and performance metrics to evaluate team output, identify patterns, and drive process improvements.
  • Champion service quality by introducing innovative solutions, initiatives, and product offerings.
  • Collaborate cross-functionally with internal teams to align efforts and achieve both team and organisational goals.

This is a great opportunity for an IT Manager to join a MSP which is growing massively. You’ll have plenty of opportunity for career development as well as working with a business who genuinely supports their staff.

Apply now to find out more

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