2nd Line Service Desk Engineer
7 days ago
2nd Line IT Support Engineer - York (Hybrid) - £30K
Seeking anIT focused individual looking to develop their skills within a 2nd line support role, providing 2nd line support for incidents & requests across the group and central office, resolving or escalating as required.
Responsibilities:
- Resolve tickets and escalate to 3rd parties as necessary.
- Make sure tickets are correctly prioritized & triaged.
- Mentor junior members of the support team.
- Manage 3rd party relationships.
- Ability to diagnose & resolve common software & hardware issues.
- Communicate effectively with non-technical users where required.
- Creating, reviewing, & implementing SLAs (Service Level Agreements), policies, and procedures to improve service delivery.
You will have knowledge of ITIL and it would be great if you also have knowledge of SQL.
Qualifications & experience required:
- Windows Server (Active Directory (Azure AD), DHCP, DNS, Group Polices)
- Exchange and cloud migration technologies
- Network topologies (LAN/WAN), Firewalls, switches, VPNs, routers, WIFI
- Cloud (Azure/AWS/Hosting)
- Windows operating systems
- Thin client technologies (Axel, Wyse)
- Terminal Services
- Virtualization (VMWare, Hyper-V)
- Hardware (Servers, Desktops, Laptops, Printers)
- Service Desk ticketing systems (e.g., Fresh Service, ServiceNow, Ivanti)
- Active directory & 365 admin center.
2nd Line IT Support Engineer - York (Hybrid) - £30K
-
2nd Line Service Desk Engineer
1 week ago
York, United Kingdom Henderson Scott UK Full time2nd Line IT Support Engineer - York (Hybrid) - £30KSeeking anIT focused individual looking to develop their skills within a 2nd line support role, providing 2nd line support for incidents & requests across the group and central office, resolving or escalating as required.Responsibilities:Resolve tickets and escalate to 3rd parties as necessary.Make sure...
-
2nd Line Service Desk Engineer
1 week ago
York, United Kingdom Henderson Scott Full timeJob Description 2nd Line IT Support Engineer - York (Hybrid) - £30K Seeking anIT focused individual looking to develop their skills within a 2nd line support role, providing 2nd line support for incidents & requests across the group and central office, resolving or escalating as required. Responsibilities: Resolve tickets and escalate to 3rd parties as...
-
2nd Line Service Desk Engineer
7 days ago
York, United Kingdom Henderson Scott UK Full time2nd Line IT Support Engineer - York (Hybrid) - £30KSeeking anIT focused individual looking to develop their skills within a 2nd line support role, providing 2nd line support for incidents & requests across the group and central office, resolving or escalating as required.Responsibilities:Resolve tickets and escalate to 3rd parties as necessary.Make sure...
-
2nd Line Service Desk Engineer
3 days ago
York, United Kingdom Henderson Scott UK Full time2nd Line IT Support Engineer - York (Hybrid) - £30K Seeking anIT focused individual looking to develop their skills within a 2nd line support role, providing 2nd line support for incidents & requests across the group and central office, resolving or escalating as required. Responsibilities: Resolve tickets and escalate to 3rd parties as necessary. Make...
-
2nd Line Service Desk Engineer
1 week ago
York, United Kingdom Henderson Scott UK Full time2nd Line IT Support Engineer - York (Hybrid) - £30KSeeking anIT focused individual looking to develop their skills within a 2nd line support role, providing 2nd line support for incidents & requests across the group and central office, resolving or escalating as required.Responsibilities:Resolve tickets and escalate to 3rd parties as necessary.Make sure...
-
2nd Line Service Desk Engineer
1 week ago
York, North Yorkshire, United Kingdom Henderson Scott UK Full time €30,0002nd Line IT Support Engineer - York (Hybrid) - £30K Seeking anIT focused individual looking to develop their skills within a 2nd line support role, providing 2nd line support for incidents & requests across the group and central office, resolving or escalating as required. Responsibilities: Resolve tickets and escalate to 3rd parties as necessary. Make...
-
2nd Line Service Desk Engineer
1 week ago
York, North Yorkshire, United Kingdom Henderson Scott UK Full time €30,0002nd Line IT Support Engineer - York (Hybrid) - £30K Seeking anIT focused individual looking to develop their skills within a 2nd line support role, providing 2nd line support for incidents & requests across the group and central office, resolving or escalating as required. Responsibilities: Resolve tickets and escalate to 3rd parties as necessary. Make...
-
Service Desk Team Leader
6 months ago
York, United Kingdom Hiscox Full timeJob Type: Permanent Build a brilliant future with Hiscox Agile Practice Lead Hybrid Location: London / York Introduction The Service Desk 2nd Line Team Leader within Hiscox is required to manage and support the Service Desk team (2nd Line) and ensure their performance and development is in line with Hiscox expectations. You will ensure IT service...
-
2nd Line Service Desk Engineer
1 week ago
York, United Kingdom Henderson Scott Full time2nd Line IT Support Engineer - York (Hybrid) - £30KSeeking anIT focused individual looking to develop their skills within a 2nd line support role, providing 2nd line support for incidents & requests across the group and central office, resolving or escalating as required.Responsibilities:Resolve tickets and escalate to 3rd parties as necessary.Make sure...
-
2nd Line Support Engineer
1 week ago
York, United Kingdom In Technology Group Full time2nd Line IT Support Engineer - York - Up to £32,000 Role: 2nd Line Support Engineer Area: York Salary: £32,000 Our client is looking to add a 2nd Line Support Engineer to their growing IT Department, to provide tier 2 solutions to clients to ensure their users, systems and software remain running smoothly. The Senior Management Team fully believes in...
-
2nd Line Support Engineer
1 week ago
York, United Kingdom CV-Library Full time2nd Line IT Support Engineer - York - Up to £32,000 Role: 2nd Line Support Engineer Area: York Salary: £32,000 Our client is looking to add a 2nd Line Support Engineer to their growing IT Department, to provide tier 2 solutions to clients to ensure their users, systems and software remain running smoothly. The Senior Management Team fully...
-
2nd Line Support Engineer
1 week ago
York, United Kingdom In Technology Group Limited Full time2nd Line IT Support Engineer - York - Up to £32,000 Role: 2nd Line Support Engineer Area: York Salary: £32,000 Our client is looking to add a 2nd Line Support Engineer to their growing IT Department, to provide tier 2 solutions to clients to ensure their users, systems and software remain running smoothly. The Senior Management Team fully believes in...
-
Second Line Support
4 weeks ago
York, United Kingdom Investigo Change Solutions Full timeJob Description Second Line Support Engineer/2nd line Support EngineerYork/Hybrid Inside IR35 Immediate Start KNOWLEDGE AND EXPERIENCE ? 2nd line support experience on a busy IT Service Desk (minimum 2 years). ? Experience working to and reporting against SLAs. ? Working in large scale, multi-site environments. ? Windows 10 support in a domain environment....
-
Epos Support Team Lead
6 months ago
York, United Kingdom Bestway Full time_**We have a fantastic opportunity for an IT Support Team Lead to manage the 1st and 2nd line call allocations adjusting to meet the demands of the day.**_ The IT Team Lead role will be responsible for the efficient and effective operation of the EPoS service desk to ensure a consistently high standard of service is delivered to customers and that SLA’s...
-
Help Desk Analyst
4 weeks ago
York, United Kingdom Candour Solutions Full timeHelpdesk Analyst – Shift Work – York (hybrid / remote) to £30k#TeamCandour have partnered with a global financial services player to help grow their busy first line Helpdesk team.Please note this particular position is to deal with international customers and will require the successful individual to work from 2pm to 10pm.Full WFH options are available...
-
Help Desk Analyst
4 weeks ago
York, United Kingdom Candour Solutions Full timeHelpdesk Analyst – Shift Work – York (hybrid / remote) to £30k#TeamCandour have partnered with a global financial services player to help grow their busy first line Helpdesk team.Please note this particular position is to deal with international customers and will require the successful individual to work from 2pm to 10pm.Full WFH options are available...
-
Help Desk Analyst
4 weeks ago
York, United Kingdom Candour Solutions Full timeHelpdesk Analyst – Shift Work – York (hybrid / remote) to £30k#TeamCandour have partnered with a global financial services player to help grow their busy first line Helpdesk team.Please note this particular position is to deal with international customers and will require the successful individual to work from 2pm to 10pm.Full WFH options are available...
-
IT Service Desk Technician or Analyst
3 weeks ago
York, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full timeJob summary Due to internal promotion we have an exciting gateway opportunity for a dynamic individual to join us as an Analyst on our IT Service Desk who provide first line support to NHS Staff at York & Scarborough Trust. You will be joining a dedicated and hardworking team that is the first point of contact for a diverse network of 10,000 NHS...
-
Help Desk Technician
2 weeks ago
York, York City, United Kingdom Pavers LTD Full timeAt Pavers LTD, we're looking for a Help Desk Technician to join our IT Service Desk Team. As a key member of the team, you'll provide technical assistance to retail, head office, and warehouse staff, resolving hardware and software issues efficiently and effectively.You'll work closely with the IT team to identify and escalate critical issues, documenting...
-
Help Desk Analyst
2 weeks ago
York, North Yorkshire, United Kingdom Candour Solutions Full time €30,000Helpdesk Analyst – Shift Work – York (hybrid / remote) to £30k #TeamCandour have partnered with a global financial services player to help grow their busy first line Helpdesk team. Please note this particular position is to deal with international customers and will require the successful individual to work from 2pm to 10pm. Full WFH options are...