Group Commissioning

The client is a successful care provider with nursing homes in four locations and plans for further expansion:

• Birmingham
• Telford
• Blackburn
• Wigan

Purpose of the role: To ensure successful project management occurs prior to and upon the commission of a new care home, that is aligned to the Company’s strategy and goalsTo drive pre-opening activities and ensure focus is given to engaging potential residents and team members, the local communities and external stakeholders/partnersWork collaboratively with the Senior Leadership team to deliver the job purpose and company strategyDeployment of operational and quality strategies by supporting Home Managers and their teams on an ongoing basis as homes become operational.Reports to: Chief Executive OfficerKey duties and accountabilities: Responsible for the creation and execution of commissioning project plans, working closely with Home Managers in order to ensure all areas are covered and executed to a high standardManage the day-to-day activities of the commissioning project plansMonitor and report to the Chief Executive Officer progress of the commissioning project plans, ensuring full transparency is providedIdentify any shortfalls in the project plans, sharing knowledge and ideas in order to rectify theseTo produce reports and statistical information demonstrating analysis of engagement and enquiries, using this information to identify any concerns or issues and to develop further growthTo attend meetings with Senior Leadership Team when required in order to understand and participate in business strategiesTo work collaboratively with the Senior Leadership Team to maximise the performance of each care home, including ideas and strategies to maximise efficacy, quality and innovationParticipate in key design reviews to ensure the pre commissioning and commissioning requirements are adhered toOversight of the recruitment, induction and training of new workforce team membersDrive customer engagement – pre and post openingEnsure VIP openings are well attended by all stakeholdersDrive occupancy for all homes in order to achieve and exceed the private occupancy percentage targetsDrive each services revenue by ensuring the best rates are achievedOversight of customer engagement post opening, ensuring these are reported on and Home Managers are supported with enquiries and marketingOversight of potential resident’s assessments to ensure that they are appropriate for the home(s)Develop and manage local relationships with key stakeholders, local authorities, CCG’s (and any other relevant partnerships in order to identify business growth and partnerships)Work collaboratively with all stakeholders and partners in the commissioning projectsRepresent the Company in any required meetings with potential stakeholders/partnersAudit each home in order to ensure all areas are compliant – these include but are not exhaustive:EnvironmentPolicies and processesEquipmentWorkforceEnsuring the health and safety adherence of all homes, including but not limited to:Fire Risk AssessmentsHealth and Safety AuditsHealth and Safety meetings/committeesAttendance either in person or virtually to team, resident, relative meetings – utilising the Company meeting template for each meeting.Support and guide Home Managers in order to ensure their early opening journey is streamlined and successful. Support includes but is not limited to:CoachingAuditingFeedback and analysisTrouble shootingProvide leadership advice, support and guidanceLine Management of Home Managers within the portfolioEnsure understanding and adherence to regulations and legislative frameworks – during and post openingUndertake both announced and unannounced visits to the homes (including out of hours)To have a full understanding of the systems in use.Ensure staffing levels are appropriate and safe for the home(s), following safe recruitment guidance as set out by CQC. Review of rota’s on Planday, ensuring the skill mix is correct.To have a clear understanding of the varied and diverse multicultural ethnic minority needs of the people who live and work in the service, and to support and meet these needs through a non-discriminatory approachTo advocate diversity through our affiliation with Stonewall and support a culture whereby people who live and work do so as their true, authentic selfTo commit to the culture within the service whereby people’s protected characteristics are not discriminated against, and people who live and work in the service feel safe, included and valuedStep into vacant leadership roles within the homes upon the absence of a Home ManagerMaximising the delivery of high-quality care, service and operational effectivenessEnsure home leaders understand and work with agreed budgets – support analysis where there are variances and seek to remedy.Actively seek feedback from team members, relatives, residents, professional visitors on a minimum quarterly basis.Regular quality visits to the homes – building evidence for quality statements and outcomes set out by CQC.Ensuring all homes are CQC ready at all times.Reporting on identified trends and performance.Supervision and appraisals for home leaders.Responding to and managing complaints.Ensuring a learning culture throughout the organisation and homes, including sharing of information following safeguarding’s and complaints – with all homes.Any other duties commensurate within this post as required from time to timeKnowledge: A relevant management qualification at degree level of equivalent and significant experience working at a management level with experience of commissioning within the private sectorAn in-depth knowledge and understanding of commissioning and/or operational accountability for more than one care home.An in-depth awareness of market competition and understanding of national, regional and local strategiesAn in depth understanding of the inter-relationships the private sector has with other partners/stake holdersA proven understanding of quality and the need to drive standardsA sound Knowledge of CQC outcomes and working practicesA Sound Knowledge of Regulations and legislation affecting the service industryExperience: Demonstratable experience of service commissioning within the private sectorExperience of successfully delivering outcomesExperience of working with a range of partners (internal and external) to lead on the desired commissioning outcomesExcellent standards of literacy and communication skills – including relationship building and sustainingExperience of supporting and guiding Home Managers to achieve the best outcomes and goalsExperience of monitoring and reporting on service delivery with a supportive, ‘can do’ attitudeExperience of trouble shooting along with involvement in sharing ideas and working alongside people to deliver the best outcomesExperience of planning and creative thinkingExperience of working with senior leadership teams, stakeholders and partnersExperience of Producing and interpreting statistical information and reportsExperience in auditing against company strategiesExperience of working within statutory, legal regulations/legislationSkills: Ability to implement/monitor and evaluate project plans and report on concerns or issues in a solution-based wayAbility to report and feedback in a professional, detailed and accurate wayAbility to respond quickly to issues by way of troubleshooting and/or problem solvingAbility to work in line with policies and strategies for best outcomesAbility to work alongside people and form good, professional relationshipsAbility to prioritise and work under pressureA ‘can do’ attitude

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