Customer Service Team Leader

2 weeks ago

ware, United Kingdom Utility People Ltd Full time

We are partnering with the UK’s sole Supplier of 100% green gas and renewable electricity who are looking for an experienced Customer Service Team Leader to join their team. You will have a hands-on approach to managing a team of circa 6 Customer Service Advisors who are responsible for managing billing issues and the switching process. As the Customer Service Team Leader, you will support the team to investigate queries as well as to handle escalations and complaints. So, if you are an experienced Customer Service Team Leader who understands their way around an energy customer bill, and can positively motivate a team - APPLY TODAYKey responsibilities:Managing the work-load for a team of six staffActing as a point of escalation for challenging customersConveying company ethos to that team and supporting junior staff with queriesAnswering Customer phone calls Calling customers and potential customersResponding to customer emails – calling customers who have emailed inMonitoring the switch process for electricity and gas customers Responding to all front-line queries from customers and potential customersSkills and experience required:Strong Customer Service skills – particularly empathy and communicationStrong communication skillsSoft sales skills and ability to show confidence in energy tariff offeringsAbility to work as part of a team and independentlyEnergy/Utilities Industry Experience is desirableMaths and Excel skills required

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