Support & Operations Specialist

2 weeks ago

Bedford, United Kingdom Amazon TA Full time
Amazon Operations sits at the heart of the Amazon customer experience. We lookafter everything from the moment a customer clicks buy, to the moment theiritem is delivered – from desktop to doorstep.Across Europe we have more than 50 Fulfillment Centers, hundreds of DeliveryStations, thousands of machines, and tens of thousands of employees, allworking together in harmony to make sure the right item gets delivered to theright person, in the right place, at the right time.Working in Amazon Operations is for people who like to be active and givetheir all. We work in a busy, dynamic environment and are part of a biggerteam delivering on the expectations of millions of customers every single day.We are open, inclusive and welcome individuality and diversity. The culture inour Operation is built on the way teams bond and the work ethic that enablesour business run like clockwork. Our teams take real pride in a job well done,looking out for one another, ensuring the highest safety standards and playingtheir part in delivering the quality service Amazon is known for around theworld.Join us in the Amazon Reliability Maintenance Engineering team. We maintainand optimize technologies in the Global Amazon Warehouse & Delivery Network. PURPOSE OF THE JOB:
We are looking for motivated, customer-focused people who want to join ourteam as a Senior Reliability Maintenance Engineering Technician. The focus ofthe Senior Reliability Maintenance Engineering Technician role is to ensuresafety regulations and policies are adhered to, to ensure preventativemaintenance is conducted on time to a high standard and to provide high levelsof equipment availability through continuous improvement.Shift Pattern: This role includes working in non-traditional shift pattern,which may include nights and weekends. RESPONSIBILITIES:
- Role model health & safety best practices and monitor those around them toensure they follow the example they set.- Work in a hands-on manner and demonstrate SME (Subject Matter Expert)levels of knowledge on all MHE (Material Handling Equipment) in the building.
Coach and mentor the technicians on shift.
Support the line manager and to supervise the shift in their absence.
Provide high levels of equipment availability to our internal customers by
means of troubleshooting and prioritizing.- Support continuous improvement of systems in a standard manner across theEU network.- Develop and maintain a good working relationship across all levels in theorganization.- Understanding of OEE (Overall Equipment Effectiveness) and equipmentperformance metrics.- Management of contractors. ### BASIC QUALIFICATIONS
- Multi skilled in both electrical and mechanical disciplines with relevantexperience in automation or complex MHE environments.
Solid foundational knowledge of PLC based controls systems.
Experience using CMMS (Computerized Maintenance Management Systems) to plan
proactive maintenance and record reactive tasks.
Knowledge of Statutory Compliance requirements.
Ability to communicate (written & verbal) in English and the local language
at CEFR Level B2 or higher.- 5 GCSE, NVQ3, ONCD, C&G; 2330, 17th Ed. ### PREFERRED QUALIFICATIONS
Proven ability to supervise and influence others on the team.
Proven ability to multi-task and prioritize many different projects and
workload.
Experience of multi-contractor management.
Experience in a multi-site environment.
Apprentice Trained, HNC, HND, BSc, BEng
Amazon is an equal opportunities employer. We believe passionately thatemploying a diverse workforce is central to our success. We make recruitingdecisions based on your experience and skills. We value your passion todiscover, invent, simplify and build.Amazon takes your personal data protection seriously and respects EU and localdata protection laws. Unless you express otherwise, by submitting your CV youauthorize the hiring Amazon company to store your personal data in theelectronic database maintained by Amazon Corporate LLC. in the USA or one ofits affiliates for the purpose of assessing your suitability for this andfuture job vacancies and to pursue your recruiting process.If at any time you want your personal data to be deleted, you simply need tonotify the hiring Amazon company. Amazon will not share your personal datawith any third party without your prior consent. As part of your interviewprocess with Amazon you may be asked to authorize the hiring Amazon company toseparately verify your application data and personal background through athird party service provider.Amazon is an equal opportunities employer. We believe passionately thatemploying a diverse workforce is central to our success. We make recruitingdecisions based on your experience and skills. We value your passion todiscover, invent, simplify and build. Protecting your privacy and the securityof your data is a longstanding top priority for Amazon. Please consult ourPrivacy Notice ( to know more abouthow we collect, use and transfer the personal data of our candidates.Amazon is committed to a diverse and inclusive workplace. Amazon is an equalopportunity employer and does not discriminate on the basis of race, nationalorigin, gender, gender identity, sexual orientation, protected veteran status,disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for ourcustomers. If you have a disability and need a workplace accommodation oradjustment during the application and hiring process, including support forthe interview or onboarding process, please visitfor moreinformation. If the countryregion you’re applying in isn’t listed, pleasecontact your Recruiting Partner.

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