System Engineering Manager

2 days ago

Thornton In Lonsdale, United Kingdom Howsons Ltd Full time
Job Description

Full job description


Summary:

We are looking for a Systems Manager in our Technology Division who will be responsible for overseeing pricing, design, installation, maintenance, and servicing of various multi-discipline systems that we offer, these include but are not limited to fire & security systems, cctv, Automatic Gates & Barriers / Access control, Home Automation systems, network and WiFi installations ensuring quality control, regulatory compliance and customer satisfaction. The role will involve managing a team of technicians, pricing and coordinating projects and working closely with clients.


Benefits


  • Company car
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free parking
  • On-site parking
  • Store discount


Responsibilities:

Project Management:

  • Oversee and manage all the multi-discipline installations we offer from pricing stage to completion, ensuring they are delivered on time, within scope and on budget
  • Coordinate with management, suppliers and procurement teams to align project timelines and resource allocation
  • Regularly communicate project progress and address any delays or issues with clients and management within the business
  • Develop and enforce project management best practices to streamline processes and enhance productivity

Team Leadership and Development:

  • Lead, manage and mentor a team of installers, technicians and service personnel
  • Conduct regular reviews to ensure team proficiency in installation techniques, safety protocols, and equipment handling
  • Evaluate team performance, identify development opportunities, and promote continuous improvement in technical and customer service skills

Technical:

  • Provide technical expertise in fire alarm, security alarm, CCTV, access control and other systems installed and maintained by Netconnect to ensure installations meet high quality standards
  • Troubleshoot and resolve technical issues, collaborating with the engineering team when necessary to optimise installation methods
  • Ensure compliance with all regulatory and industry standards and promote adherence to safety protocols and standards

Customer Relations:

  • Work closely with clients to understand their , providing expert advice and tailored solutions
  • Address client concerns, ensuring exceptional customer service and resolving issues effectively
  • Conduct post installation follow ups to ensure client satisfaction and offer support for ongoing maintenance or additional services

Quality Assurance and Compliance:

  • Develop and implement quality control processes to maintain high standards in installation and maintenance services
  • Ensure all installations meet regulatory requirements and industry standards, preparing documentation as needed for compliance and audits
  • Stay up to date on changes in regulations and standards to keep the company compliant and competitive

Budget & Resource Management:

  • Prepare and manage pricing proposals, including labour, materials and equipment costs to ensure cost effective operations
  • Coordinate inventory management to ensure availability of required materials and equipment for projects
  • Evaluate and recommend tools, equipment and technology to improve installation efficiency and quality

Supplier Coordination:

  • Establish and maintain relationships with suppliers, ensuring high-quality, timely supply of materials
  • Negotiate with suppliers to secure competitive pricing and manage supply chain issues that could impact project timelines

Business Development:

  • Collaborate with the rest of the team to provide technical input and assist in bid preparation for prospective projects
  • Contribute to the development of new service offerings or package enhancements based on customer feedback and industry trends
  • Attend industry conferences and seminars to stay informed on innovations and enhance the company’s service offerings

Qualifications/Experience:

  • NVQ in Electrical engineering, fire & security management or related field preferred; relevant experience my be considered in lieu of formal education
  • Relevant certifications are advantageous
  • Minimum of 5 years’ experience in system installation, maintenance or project management, with at least 2 years in a supervisory or managerial role

Key Skills:

  • Technical knowledge – strong understanding of fire, security, CCTV and access control systems installation, maintenance, and compliance standards
  • Project Management – Proven ability to manage multiple projects effectively, with attention to scheduling, resource allocation, and budget adherence
  • Customer Service Orientation – Excellent interpersonal skills to maintain positive client relationships and handle enquiries and issues professionally
  • Leadership and Team Building – Ability to motivate and lead a team, fostering skill development and team cohesion
  • Analytical and Problem Solving Skills – proficiency in troubleshooting system issues and improving installation processes for optimal performance
  • Organisational Skills – strong organisational and time management abilities to ensure efficient project flow and responsiveness

Work Environment:

  • Ability to perform on site inspections and assessments, which may involve climbing ladders, lifting equipment, and other physical activities
  • Primarily on site role with travel to client locations (company car provided)
  • Salary dependant on experience

Job Type: Full-time

Pay: From £40,000.00 per year subject to experience.

Additional pay:

  • Performance bonus

Benefits:

  • Company car
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free parking
  • On-site parking
  • Store discount

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Ingleton, LA6 3NJ: reliably commute or plan to relocate before starting work (preferred)

Experience:

  • supervising/managerial: 2 years (preferred)
  • system installation: 5 years (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location: In person

  • Expected start date: 01/12/2024

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