First Line Support

2 weeks ago


Worcester, United Kingdom Experis UK Full time

1st Line Support | Midlands | On-Site 5 Days Per Week | Initial 6 Month Contract (Inside IR35)

Experis have partnered with a well recognised client South of Birmingham looking to recruit a 1st Line Support Engineer on a 6 month (initial) engagement.

This is working with a reputable company and servicing one of their end-clients.

Additional Info:

  • Assist with IT related queries & general basic enquiries.
  • Assist users logging into and logging tickets within ServiceNow.
  • Check progress of IT support calls.
  • Hardware Diagnostics.
  • Device rebuilds and ensure compliant (configured with latest windows updates).
  • Install & troubleshoot software.
  • Office 365.
  • Basic use of Active Directory.
  • SCCM.
  • Nexthink.
  • Troubleshoot Multi Factor Authentication issues.
  • Educating users around logins, mail, MS Teams Outlook, Cisco VPB, Citrix.
  • Spare stock management.
  • Loan stock management.
  • Liaise with other internal teams and staff for application support and password resets.
  • Basic mobile phone support.
  • Create user accounts, add typist access and configure devices.
  • Full on site training will be given.
  • Windows 10/11.


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