1st Line Support Engineer

1 week ago

Auchterarder, United Kingdom Bright Purple Full time

1st Line Support Engineer

Contract - Onsite - Auchterarder, Scotland

Embark on a rewarding contract role as a 1st Line Support Engineer with one of the UK's most prestigious Hospitality & Leisure companies, based in the picturesque town of Auchterarder. This is a unique chance to not only provide essential IT support but also to engage in exciting project work, enhancing your skills and experience in a dynamic environment.

Role Details:

  • Location - Onsite in Auchterarder
  • Duration - 4-8 weeks
  • Schedule - 5 days a week, with some out-of-hours and weekend work required to support business services.

Why This Role Stands Out:

  • Gain hands-on experience with a variety of IT systems and infrastructure, working closely with IT Managers and 3rd party suppliers. This role offers a fantastic platform to expand your technical knowledge and problem-solving abilities.
  • Join a supportive and tight-knit team where your contributions are valued. Your initiative and proactive approach will be key in maintaining and upgrading the company’s IT estate.
  • From handling helpdesk tickets to assisting with hardware and software maintenance, your role will be varied and engaging. The inclusion of project work ensures that no two days are the same.
  • Work for a renowned company in the hospitality sector, known for its commitment to excellence and innovation. This experience will be a notable addition to your professional portfolio.

Key Responsibilities:

  • Provide 1st Line IT Support for systems and infrastructure, addressing helpdesk tickets from employees across various sites.
  • Collaborate with 3rd party suppliers to resolve issues and manage change requests.
  • Assist IT Managers with day-to-day upgrades and maintenance of hardware and software.

Skills and Experience Required:

  • Technical proficiency in Office 365, Active Directory, Windows Server/OS, networking concepts, and IT hardware (laptops, printers, PCs, etc.).
  • Experience with EPOS and Audio Visual systems is advantageous.
  • Strong communication and customer service skills.
  • A desire to work as part of a cohesive team and the initiative to complete tasks independently.

This role is perfect for those looking to make a significant impact while developing their IT career in a prestigious and supportive environment.

Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.

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