2nd Line Support Support

3 weeks ago


Frome, United Kingdom iO Associates - UKEU Full time
One of my clients in IT Support is seeking an IT Support Analyst for a 5-day onsite role in Frome. In this position, you will address incidents and change requests reported via phone, chat, or email, manage escalations from the Service Engineer team, and conduct proactive maintenance tasks. You'll also work closely with the Service Manager to identify and implement improvements for our clients.
IT Support Analyst - 2nd Line Location: Provide outstanding customer service through friendly and effective technical support.
Carry out on-site tasks, such as troubleshooting, infrastructure setup, hardware upgrades, and project work.
Minimum of 2 years' experience in IT support.
Proficiency with Windows Server, including Active Directory, DHCP, DNS, File Services, RDS, IIS, and server hardware troubleshooting.
Experience in Microsoft 365 and Azure administration, including PowerShell skills.
Networking knowledge, including ADSL, VOIP, VLAN, and VPN troubleshooting.
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