Demand-Led Customer

2 weeks ago

Rickmansworth, United Kingdom Paradigm Housing Group Full time

Are you adaptable, a natural problem solver, and passionate about providing excellent customer service?

At Paradigm Housing Group, we put our customers at the heart of everything we do. We’re looking for enthusiastic and motivated individuals to join our Customer and Neighbourhood Team on a 6-month fixed-term basis, working across 30 hours per week (or as a secondment for internal candidates). This is an exciting opportunity to make a real impact in our communities and help us shape the future of our services.

What You’ll Be Doing

As a Customer & Neighbourhood Officer, you’ll play a key role in delivering outstanding services to our customers. You’ll:

  • Ensure high levels of service performance and customer satisfaction.
  • Use your skills to identify when specialist support is needed to help customers sustain their tenancies.
  • Handle a range of day to day and more complex cases within mixed-tenure communities, supporting compliance and delivering tailored interventions for vulnerable customers.
  • Be an advocate for our customers, delivering services aligned to our Customer Care Standards.
  • Act as the face of our service – a key relationship builder, problem-solver, and customer service champion.

This is a visible and impactful role, with plenty of opportunities to make a difference.

What’s in It for You?

While this is a fixed-term role, Paradigm is a large organisation undergoing exciting transformation. This role could offer:

  • Potential for the contract to be extended or made permanent.
  • A stepping stone to other opportunities within Paradigm.

If a long term role doesn’t materialise, you’ll gain valuable experience to enhance your career prospects in this and similar fields. Many of our talented team members started in temporary roles and have gone on to forge successful careers with us.

What We’re Looking For

We’re seeking passionate, customer-focused individuals with:

  • A strong understanding of social housing issues and legislation is preferable.
  • Experience managing a varied and demanding workload with a proactive approach to problem solving.
  • Advanced communication skills (written and verbal) with the ability to influence effectively.
  • Flexibility to work across our East, West, and Central regions (You’ll cover a large patch in the following areas: Buckinghamshire, Bedfordshire, Hertfordshire, Oxfordshire and surrounding counties, working alongside our Neighbourhood Team across our 16,000 + properties).
  • A commitment to continuous personal and professional development.
  • A full driving licence and regular access to a vehicle.

    Further information

For the full job description and person specification for the role please see the attachment at the bottom of this page. Should you have any queries about this vacancy please email  and we will respond as soon as possible.

As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria as set out in the job description and person specification. Please include in your covering statement how you meet the criteria so we can see how well you match our requirements and give your application the consideration it deserves.

Thank you for your interest in Paradigm Housing Group thus far.

Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.

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