Digital Journey Optimisation Consultant
2 weeks ago
Digital Journey Optimisation Consultant (6-Month FTC, £50-60k Pro Rata)About the ClientZachary Daniels is proud to represent a highly respected retailer with a reputation for quality and innovation and long-standing success. Known for their customer-centric approach and distinct product and service range, our client leads the market in providing solutions that support a lifetime of consumer enjoyment from their product range and offering. With a collaborative culture at the heart of their Support Centre, our client is looking for an experienced consultant who shares their commitment to excellence and innovation.About the RoleOur client is seeking a skilled Digital Journey Optimisation Consultant to join them on a 6-month fixed-term contract to drive their online conversion rate strategy. This key role involves identifying and implementing optimisation opportunities across digital customer journeys, focusing on enhancing satisfaction, conversion rates, and average basket values. Working closely with Digital, Customer, and Trading teams, you'll take a data-driven approach to shape and refine the digital customer experience, ensuring that every journey reflects the high standards of the brand.Key ResponsibilitiesLead the execution of the Optimisation strategy, driving KPIs and key performance metrics.Identify and implement initiatives to increase customer satisfaction, conversion rates, and service attachment.Provide insights to prioritise areas of opportunity and remove obstacles to progress.Ensure business decisions are informed by robust data analysis to maximise customer impact.Build strong partnerships with eCommerce, CX, and UX teams to align priorities and share insights.Work closely with Merchandising and Optimisation teams to test and refine key customer journeys.Key Skills and ExperienceProven background in data analysis and KPI-driven optimisation in a digital environment.Familiarity with behavioural analytics tools (e.g., heatmapping, journey mapping, session recordings).Proficiency with Google Suite analytics tools (GA4, Data Studio, BigQuery).Expertise in eCommerce conversion tactics, including A/B testing, customer segmentation, and abandonment analysis.Excellent stakeholder management, communication, and influencing skills.About YouWe're looking for a strategic, commercially aware consultant who thrives in dynamic settings and can bring fresh insights to the table. If you're experienced in conversion rate optimisation and passionate about creating exceptional customer journeys, this is a fantastic opportunity to make a significant impact with an industry leader.Interested?Apply now through Zachary Daniels to explore this exciting opportunity. We welcome applicants from diverse backgrounds and are committed to fostering an inclusive workplace.BBBH32017
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Digital Journey Optimisation Consultant
7 days ago
Worcester, United Kingdom Zachary Daniels Recruitment Full timeDigital Journey Optimisation Consultant (6-Month FTC, £50-60k Pro Rata)About the ClientZachary Daniels is proud to represent a highly respected retailer with a reputation for quality and innovation and long-standing success. Known for their customer-centric approach and distinct product and service range, our client leads the market in providing solutions...
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Digital Journey Optimisation Consultant
3 weeks ago
Worcester, United Kingdom CV-Library Full timeDigital Journey Optimisation Consultant (6-Month FTC, £50-60k Pro Rata) About the Client Zachary Daniels is proud to represent a highly respected retailer with a reputation for quality and innovation and long-standing success. Known for their customer-centric approach and distinct product and service range, our client leads the market in providing...
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Customer Journey Optimisation Expert
2 weeks ago
Worcester, Worcestershire, United Kingdom Harnham Full timeAbout the Role:We are looking for a skilled Customer Journey Optimisation Specialist to join our team at Harnham.Key Responsibilities:Utilise Content Square to analyse and optimise customer journeys.Identify pain points and opportunities for improvement in the customer experience.Develop and implement strategies to enhance user engagement and...
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Digital Transformation Specialist
2 weeks ago
Worcester, Worcestershire, United Kingdom Zachary Daniels Recruitment Full time £50,000Job OverviewZachary Daniels Recruitment is seeking an experienced Digital Transformation Specialist to support our new Digital Accelerator programme focused on optimising customer journeys across key retail categories.Job DescriptionThis role, ideal for a CX professional with a strong retail background, will drive improvements in digital experiences by...
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Retail Digital Journey Expert
4 days ago
Worcester, Worcestershire, United Kingdom CV-Library Full timeWe are looking for a Retail Digital Journey Expert to join our team at Zachary Daniels Recruitment. This role involves driving improvements in digital experiences by analysing customer insights, mapping end-to-end journeys, and establishing best practices.The successful candidate will have a strong understanding of customer expectations and challenges within...
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Digital Conversion Rate Optimisation Specialist
4 weeks ago
Worcester, Worcestershire, United Kingdom Halfords Full timeRole OverviewThe Digital Conversion Rate Optimisation Analyst will be responsible for defining and implementing the conversion rate optimisation strategy and vision for Halfords digital across products and services.Key responsibilities include driving conversion, customer engagement, and decreasing bounce and exit rates across devices.The jobholder will work...
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Data-Driven Digital Experience Specialist
1 week ago
Worcester, United Kingdom Zachary Daniels Recruitment Full timeAbout the Role:Our client is seeking an experienced Digital Journey Optimisation Consultant to join their team on a 6-month fixed-term contract. As a key member of the digital customer experience team, you will be responsible for driving online conversion rate strategy and identifying optimisation opportunities across digital customer journeys.Key...
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Digital Transformation Expert
2 weeks ago
Worcester, Worcestershire, United Kingdom undisclosed Full timeAt an undisclosed retailer, we're looking for a skilled Digital Transformation Expert to drive our online conversion rate strategy on a 6-month fixed-term contract. This key role involves identifying and implementing optimisation opportunities across digital customer journeys, focusing on enhancing satisfaction, conversion rates, and average basket values.As...
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Digital Marketing Specialist
2 weeks ago
Worcester, Worcestershire, United Kingdom Digital Appointments Full timeKey Responsibilities:Develop and implement effective SEO strategies to improve organic search rankings and website traffic.Manage and optimise paid media campaigns across platforms such as Google Ads and Social MediaConduct keyword research and analysis to identify opportunities for growth and optimisation.Monitor and report on campaign performance, using...
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CX Consultant
2 weeks ago
Worcester, United Kingdom CV-Library Full timeCX Consultant (Contract) Location: Remote / Hybrid - 3 days a week in the office Contract Duration: 4 to 5 months, with possible extension Start Date: ASAP Rate: Competitive, based on experience (good budget) About the Client: We are helping a leading UK retail brand, known for our commitment to quality, innovation, and exceptional customer service....
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CX Consultant
4 days ago
Worcester, United Kingdom Zachary Daniels Recruitment Full timeCX Consultant (Contract)Location: Remote / Hybrid - 3 days a week in the officeContract Duration: 4 to 5 months, with possible extensionStart Date: ASAPRate: Competitive, based on experience (good budget)About the Client: We are helping a leading UK retail brand, known for our commitment to quality, innovation, and exceptional customer service. As they...
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Digital Marketing Executive
7 days ago
Worcester, United Kingdom Digital Appointments Full timeAre you an experienced Digital Marketing Executive living within communicating distance of Worcester. This a truly fantastic hybrid opportunity for a highly regarded Digital Markeing AgencyThey pride themselves on delivering innovative digital marketing solutions that drive results for their impressive and diverse portfolio of clients. With a focus on...
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CX Consultant
2 weeks ago
Worcester, United Kingdom Zachary Daniels Full timeCX Consultant (Contract)Location: Remote / Hybrid – 3 days a week in the office Contract Duration: 4 to 5 months, with possible extension Start Date: ASAP Rate: Competitive, based on experienceAbout the Client: We are helping a leading UK retail brand, known for our commitment to quality, innovation, and exceptional customer service. As they continue to...
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CX Consultant
2 weeks ago
Worcester, United Kingdom Zachary Daniels Full timeCX Consultant (Contract)Location: Remote / Hybrid – 3 days a week in the office Contract Duration: 4 to 5 months, with possible extension Start Date: ASAP Rate: Competitive, based on experienceAbout the Client: We are helping a leading UK retail brand, known for our commitment to quality, innovation, and exceptional customer service. As they continue to...
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Digital Merchandising Specialist
4 weeks ago
Worcester, Worcestershire, United Kingdom Halfords Full timeJob OverviewAs a key member of the eCommerce team at Halfords, this role will play a pivotal part in the development and execution of our Extended Range Programme. The successful candidate will be responsible for the merchandising, promotional setup, and maintenance of a variety of retail range extensions, starting with Car Parts. The focus will be on...
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Worcester, Worcestershire, United Kingdom Halfords Full timeHalfords Data-Driven Conversion Optimisation StrategistWe are seeking an experienced Data-Driven Conversion Optimisation Strategist to join our team at Halfords, where you will play a critical role in driving business growth through data-driven conversion optimisation strategies.About the RoleAs a key member of our digital team, you will be responsible for...
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Digital Marketing Executive
3 weeks ago
Worcester, United Kingdom Digital Appointments Full timeAre you an experienced digital marketing executive living within the communication distance of Worcester? This a truly fantastic hybrid opportunity for a highly regarded Digital Marketing AgencyThey pride themselves on delivering innovative digital marketing solutions that drive results for their impressive and diverse portfolio of clients. With a focus on...
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Digital Marketing Executive
3 weeks ago
Worcester, United Kingdom Digital Appointments Full timeAre you an experienced digital marketing executive living within the communication distance of Worcester? This a truly fantastic hybrid opportunity for a highly regarded Digital Marketing AgencyThey pride themselves on delivering innovative digital marketing solutions that drive results for their impressive and diverse portfolio of clients. With a focus on...
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Digital CX Improvement Lead
4 days ago
Worcester, Worcestershire, United Kingdom CV-Library Full timeZachary Daniels Recruitment is seeking a Digital CX Improvement Lead to support our new Digital Accelerator programme. This role focuses on optimising customer journeys across key retail categories, and we're looking for someone with a strong understanding of customer expectations and challenges within the retail sector.The ideal candidate will have proven...
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CX Consultant
2 weeks ago
Worcester, United Kingdom Zachary Daniels Full timeJob Description CX Consultant (Contract) Location: Remote / Hybrid – 3 days a week in the office Contract Duration: 4 to 5 months, with possible extension Start Date: ASAP Rate: Competitive, based on experience About the Client: We are helping a leading UK retail brand, known for our commitment to quality, innovation, and exceptional customer...