Soft Services Supervisor

2 weeks ago

Chester, United Kingdom CBRE Local UK Full time

Company ProfileCBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.Job Title: Soft Services SupervisorCBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Soft Services Supervisor to join the team located in Chester. The successful candidate is responsible for the coordination of Soft Services to site to meet SLA requirements and key performance indicators.Role Summary: Work with management to ensure training plans are in place and implementedLeading, coaching, developing and mentoring to on site cleaning and portering teamsMaintain the image, appearance and professional standing of CBRE GWS technical team at all timesSupervision of the cleaning and portering team and governance over the Security, Catering, Pets control, Waste, technical representative out of hours.Act as point of contact for all soft service deliveryAttend meetings to fulfil the role, such as weekly client meeting, daily planning, service insight reviewsPlan and manage workload on shift; scheduling works based on priorities to ensure completion of PPM's / CM's and reactive work orders within defined SLA's; highlight any concerns to Hard Services SupervisorEnsure high degree of communication at shift handover via verbal handover period, shift log book, email and status board.Updating and managing of elogbooks for soft services recordsLiaison with other FM Workplace Solutions service providers to provide an integrated service. Provide timely customer feedback verbally face to face, email or calling cardExperience Required: Knowledge and awareness of the facilities management industryPractical experience in working with supply partners to deliver a seamless, integrated serviceExcellent IT literacy skills in MS Outlook, Word, Excel and Power Point Self-motivated and resourceful.Ability to manage and understand catering and security processes.Good administrative skillsWell organised with excellent time keeping.Strong ability to lead and motivate team.Good prioritisation and planning skillsCustomer services experienceAbility to communicate at all levels

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