Engineering Services Manager

3 days ago


Amber Valley, United Kingdom ATA Recruitment Full time
Engineering Service Manager
5 hours per week, flexible with early finish on Fridays
Holidays: 25 Days + Bank Holidays
Our client is a specialist in providing custom-engineered solutions to industries that experience harsh industrial environments, and heavy-duty process’s. Serving industries such as offshore oil and gas, power generation, cement, and metal processing, they are recognised for producing robust, lifetime-supported products that control airflow in critical applications. Established in the 1960s, this organization has grown through a commitment to engineering excellence and customer satisfaction, supported by a team of highly skilled professionals.
With plans for future expansion, they are focused on building a talented team and advancing employees from within. The Service Manager role has been created to help sustain and grow their aftermarket services and is ideal for an engineering professional seeking long-term career growth.
As the Service Manager, you will lead the aftermarket site service team, ensuring all activities are strategically planned and executed to exceed customer expectations. This role will see you managing customer relations, overseeing job planning and project costing, and ensuring compliance with industry safety standards. You will be the primary contact for service inquiries and on-site projects, which include maintenance, repairs, and installations, with occasional work-related travel.
The position is ideal for an engineering professional looking for a white-collar role leading service teams and capable of managing complex site services, from troubleshooting and maintenance to new installations. With a focus on project planning and client engagement, you’ll ensure seamless delivery of aftermarket support.
Managing and leading the site service team, promoting excellence and ongoing improvement.
Serving as the main point of contact for customers on all service-related inquiries, estimates, and site projects.
Planning and allocating resources effectively to meet customer expectations.
Conducting site inspections and surveys, providing detailed reports and recommendations.
Preparing risk assessments, method statements, and compliance documentation for CDM regulations.
Supporting troubleshooting, maintenance, and repairs on-site and remotely.
Coordinating with cross-functional teams to align service activities with the business objectives.
Engineering Background: ONC or Level 3 qualification in Mechanical or Electrical Engineering (or related field).
Demonstrated experience in an engineering-based service role, ideally within the Power Generation or Oil & Gas sectors.
Strong use of Microsoft Excel, PowerPoint and Word for producing reports
Proactive in identifying challenges and developing solutions, with strong organizational skills to manage multiple projects.
Flexible working hours with early Friday finish
Annual profit-related bonus scheme and travel allowances for project work
Contributory pension, and optional private healthcare plan - extended to family
Company-provided mobile phone and laptop
Professional Growth and chance to work within an expanding team with progression opportunities
If you’re a motivated and experienced Service Manager looking for an exciting new opportunity, we want to hear from you We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

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