Product Quality Lead

2 days ago

England, United Kingdom Achieve together Full time
Job Title: Quality Systems Product Lead Contract type: Full time
Location: Remote

This role will lead the development of Achieve together's Quality systems (products), developing system features, functionality and providing support for a range of applications.

Collaborating closely with our quality and operational teams, the relevant IT suppliers and our Data and Insight team, the role will engage users to create product backlogs, prioritise, design and develop solutions alongside liaising with suppliers on system issues, upgrades and releases.

Our aim is to leverage our applications, automate, integrate, and deliver agile and beneficial IT change for our teams.

The role reports into Achieve together's IT team but will also be a key partner for the quality & operations teams to engage, build relationships, identify and delivery system changes.

Assess current system features, prototype new configurations and/or digital forms and workflows to will deliver the required business process solution
Manage the change process, building a backlog of work, agreeing priority items for development, and planning out a road map of small change sprints
Manage, set up and amend our SaaS systems configuration, RBAC controls, workflow, digital forms, and automation tools, to create, test and deliver solutions
Support users to engage, own and embed change through training and support, collecting feedback for future iterations
Investigate and undertake root cause analysis of any system issues, to then work with suppliers to resolve and fix
Ensure data quality by embedding good validation, exceptions reporting and collaborating with users on sound business processes to embed and systemise quality by design

You’ll act as a positive role model and an expert in your field, guiding and supporting the operational teams to ensure people we support have the best possible quality of life.

This is an excellent opportunity to advance your career and realise your full potential.

Competitive pay and progression that is linked to your skills and experience
Flexible working opportunities to suit you
Recognition schemes, team events and social activities
Employee discount schemes across a range of retailers and services
Staff incentive schemes such as Refer a Friend, Employee of the Month and Heroes Awards
Ongoing development and training to support your career progression with us
Access to financial well being platform

Extensive experience in a relevant SaaS application support, product, or analysis role
Extensive experience with agile software development methodologies
Demonstrable experience as a Product Owner or similar role focused on Quality, Audit or Compliance solutions in the Health / Social care space
Proven experience of agile methodologies
Quality, audit and compliance systems, e.g. Other modern SaaS platforms in the Quality systems in Healthcare, e.g. Audit, risk, compliance, HSE, etc
System configuration, set up of rules, roles-based access, and other controls
Good knowledge of project, sprint, and agile planning
Excellent time management and meeting facilitating skills

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