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Technical Services Consultant

2 months ago

StokeonTrent, United Kingdom Building Adhesives Ltd Full time
Job Description

Technical Services Consultant


Are you a skilled professional with a strong background in the construction industry? Do you excel at problem-solving, delivering exceptional technical support and building relationships? If so, ARDEX UK Limited/Building Adhesives is looking for a Technical Services Consultant to join our team.


About Us

ARDEX UK Limited/Building Adhesives is a leader in innovative building solutions, committed to upholding our core values: Embrace Responsibility, Embody Integrity, Build Belonging, Fuel Passion and Drive Innovation. We pride ourselves on delivering the highest standards of technical expertise and customer service in the industry.


Why Join Us?

At ARDEX/Building Adhesives, you’ll have the opportunity to make a tangible impact in a dynamic, innovation-driven company. You’ll be part of a team that values your expertise, supports your professional growth and shares your passion for excellence.


The Role

As a Technical Services Consultant, you will:

  • Answer internal and external enquiries regarding the specification of ARDEX/Building Adhesives products and deal with any problems experienced in their use
  • Produce letters/case reports dealing with problems experienced on site either following a visit to site or from a site report by one of ARDEX UK Limited/Building Adhesives Limited Sales Representatives
  • When required visit sites throughout the British Isles and/or overseas, to deal with specifications or problems. This may involve giving practical demonstrations of the products on site
  • Review and aid where recommendations and specifications are required
  • Provide technical support and/or innovative ideas for the Commercial team
  • Ensure that all generated literature meets with the timeline and requirement of the Company’s Product Working Group


What We’re Looking For

We’re seeking a professional who is:

  • Experienced : A minimum of 3 years in a technical role, preferably within the construction industry.
  • Knowledgeable : Familiarity with a wide range of construction products and their applications.
  • Skilled : Proficient in MS Office (Excel, Word) and comfortable using CRM systems (training available).
  • Customer-Focused : Able to deliver outstanding service and resolve challenges efficiently and professionally.
  • Detail-Oriented : Has a keen eye for accuracy and outstanding written and verbal communication skills.


Qualifications

GCSE Maths and English (Grade 4 or above).

Strong problem-solving, organisational and interpersonal skills.