Senior Customer Analyst

3 weeks ago


bradford, United Kingdom Zachary Daniels Full time

Senior Customer Analyst - Retail Brand - Bradford 2 days per week

Salary £45k + a great package and benefits

We are excited to partner to a leading retail brand based in Bradford as they look for a new Senior Customer Analyst to join their in-house team.


As the Senior Customer Analyst, you'll join a supportive, dynamic, and flexible work environment, where creativity and innovation are highly valued. With a strong benefits package and collaborative culture, the team enjoys meaningful challenges, contributing directly to the success of a prominent UK retailer.


About the Senior Customer Analyst Role:

They are seeking an experienced and motivated Senior Customer Analyst to join their team, providing essential analytical support across key business reporting and ad hoc analysis. This hybrid role combines office-based work (at least two days per week) with remote working, offering flexibility while contributing to our goal of understanding customer behaviours and trends.


Key Responsibilities for the Senior Customer Analyst:

  • Deliver multi-channel digital insights, helping to deepen their understanding of online customer behaviour and their journeys.
  • Maintain and refine reporting processes, delivering meaningful insights into customer behaviour and trends.
  • Conduct analysis on customer purchase patterns to identify insights that enhance customer engagement and drive profitability.
  • Develop and maintain dashboards and reporting mechanisms to measure performance against KPIs, track customer segments, and assess campaign effectiveness.
  • Collaborate with various teams, including customer experience, product, and customer service, to provide data-driven recommendations.
  • Monitor KPIs such as customer retention, churn rates, customer lifetime value, and net promoter score to inform strategic decisions.
  • Execute A/B testing and multivariate analysis, evaluating marketing initiatives for customer impact.
  • Use predictive analytics to identify opportunities for upselling, cross-selling, and customer re-engagement.
  • Always remain committed to achieving positive customer outcomes.
  • Ensure compliance with relevant UK regulations, company policies, and FCA conduct rules.
  • Exemplify the company values in all actions and decisions.


To succeed as a Senior Customer Analyst, you'll be:

  • Proficient in data analysis tools like SQL and Excel, with strong skills in data visualisation.
  • Capable of presenting complex insights effectively, both in writing and through verbal communication.
  • Creative, analytical, and able to solve complex issues while paying close attention to detail.
  • Organised, with excellent time management and multi-tasking abilities.
  • A team player who's eager to take on new challenges and learn new skills.
  • Experienced in eCommerce or retail, particularly in customer loyalty or CRM.
  • Able to commute to Bradford City Centre 2 days per week.


If you tick all if not most of those boxes, please make sure you apply for this one Looking forward to receiving your CV


BBBH31971



  • Bradford, United Kingdom CV-Library Full time

    Senior Customer Analyst - Retail Brand - Bradford 2 days per week Salary £40k + a great package and benefits! We are excited to partner to a leading retail brand based in Bradford as they look for a new Senior Customer Analyst to join their in-house team. As the Senior Customer Analyst, you'll join a supportive, dynamic, and flexible work...


  • Bradford, United Kingdom Zachary Daniels Full time

    Job Description Senior Customer Analyst - Retail Brand - Bradford 2 days per week Salary £45k + a great package and benefits! We are excited to partner to a leading retail brand based in Bradford as they look for a new Senior Customer Analyst to join their in-house team. As the Senior Customer Analyst, you'll join a supportive, dynamic, and...


  • Bradford, United Kingdom Zachary Daniels Full time

    Senior Customer Analyst - Retail Brand - Bradford 2 days per weekSalary £45k + a great package and benefits! We are excited to partner to a leading retail brand based in Bradford as they look for a new Senior Customer Analyst to join their in-house team.As the Senior Customer Analyst, you'll join a supportive, dynamic, and flexible work environment,...


  • Bradford, United Kingdom Zachary Daniels Full time

    Senior Customer Analyst - Retail Brand - Bradford 2 days per weekSalary £45k + a great package and benefits! We are excited to partner to a leading retail brand based in Bradford as they look for a new Senior Customer Analyst to join their in-house team.As the Senior Customer Analyst, you'll join a supportive, dynamic, and flexible work environment, where...


  • Bradford, Bradford, United Kingdom Zachary Daniels Full time

    Job TitleSenior Customer Insights AnalystAbout the RoleWe are seeking an experienced Senior Customer Insights Analyst to join our in-house team at Zachary Daniels. As a Senior Customer Insights Analyst, you will play a key role in providing essential analytical support across key business reporting and ad hoc analysis.This hybrid role combines office-based...


  • Bradford, UK, West Yorkshire, United Kingdom Zachary Daniels Full time

    Senior Customer Analyst - Retail Brand - Bradford 2 days per weekSalary £45k + a great package and benefits! We are excited to partner to a leading retail brand based in Bradford as they look for a new Senior Customer Analyst to join their in-house team.As the Senior Customer Analyst, you'll join a supportive, dynamic, and flexible work environment,...


  • Bradford, Bradford, United Kingdom Freemans Grattan Holdings Full time

    We are seeking a Senior Customer Insights Analyst to provide analytical support through key business reporting and ad hoc analysis. This is a hybrid role, working at least 2 days in the office with the remainder from home.Key ResponsibilitiesDeliver multi-channel digital insights to better understand online customer behaviour.Develop and maintain dashboards...


  • Bradford, Bradford, United Kingdom Zachary Daniels Full time

    We are seeking an experienced and motivated Senior Customer Analyst to join our in-house team at Zachary Daniels in Bradford. The role will provide essential analytical support across key business reporting and ad-hoc analysis, combining office-based work with remote working.About the Role:Deliver multi-channel digital insights to deepen understanding of...


  • Bradford, Bradford, United Kingdom https:jobs-redefined.cositemap Full time

    Senior Finance AnalystWe are seeking a highly skilled Senior Finance Analyst to join our team. As a key member of our finance department, you will be responsible for delivering financial results information to budget holders and maintaining strong financial controls and disciplines.Key Responsibilities:Deliver detailed inputs/outputs required for completion...

  • Senior Finance Analyst

    2 months ago


    Bradford, United Kingdom CV-Library Full time

    Fin Search are recruiting a Senior Finance Analyst for a market leading retailer based in Bradford. This is a minimum 12 month contract to cover maternity leave. The business are operating a hybrid working model - 2 days in the office and 3 days working from home. As Senior Finance Analyst, you will be reporting in to a strong, qualified, commercially...


  • Bradford, United Kingdom Vanquis Bank Full time

    Senior Treasury Analyst Location:  Petersfield, Bradford, Chatham, London Salary:   Closing Date: Monday 11 November 2024 Senior Treasury Analyst Location: Bradford, Chatham or Petersfield We are happy for you to be based in Bradford, Chatham or Petersfield but please note that occasional travel will be required to our other offices....


  • Bradford, Bradford, United Kingdom Vanquis Bank Full time

    Job Overview:We are seeking a skilled Customer Operations Analyst to join our team. As a key member of our Customer Operations division, you will be responsible for providing analytical, technical, and strategic support across all teams within Customer Operations.Key Responsibilities:Provide management with analytical insight, performance reporting,...


  • Bradford, Bradford, United Kingdom Freemans Grattan Holdings Full time

    Senior Finance AnalystWe are seeking a highly skilled Senior Finance Analyst to join our team at Freemans Grattan Holdings. As a Senior Finance Analyst, you will play a key role in supporting the Finance Business Partner by taking ownership of the month-end reporting routines and being central to the delivery of the financial budgeting, forecasting, and...


  • Bradford, Bradford, United Kingdom eTeam, Inc. Full time

    Business Analysts - Retail Banking/CardsEngage with business stakeholders to understand customer needs and develop solutions to meet those needs.Collaborate with technology teams to translate business requirements into functional specifications.Communicate complex business concepts to technical teams and ensure alignment on project goals.Apply retail banking...


  • Bradford, Bradford, United Kingdom e-Careers Limited Full time

    We are seeking a Senior Finance Analyst to join our team at e-Careers Limited. The successful candidate will have a passion for finance and a drive to build a career in this exciting field.About the RoleThis is a fantastic opportunity for someone looking to start a career in finance, with no prior experience necessary. Our employers are seeking motivated...


  • Bradford, Bradford, United Kingdom Yorkshire Water Full time

    Job Title: Senior SAP Business Intelligence AnalystAbout the Role: We are looking for a highly skilled Senior SAP Business Intelligence Analyst to join our Technology Change team at Yorkshire Water. The successful candidate will be responsible for delivering a cohesive SAP Business Intelligence strategy aligned to the wider Yorkshire Water IT Architecture...


  • Bradford, Bradford, United Kingdom Yorkshire Water Full time

    We are seeking a highly skilled Business Process Data Analyst to join our team at Yorkshire Water. As a Business Process Data Analyst, you will play a critical role in creating and embedding management information dashboards to support Water Distribution teams in understanding performance against operational, strategic, customer, and health and safety...


  • Bradford, Bradford, United Kingdom AB Dynamics Full time

    **Job Summary**AB Dynamics is seeking a highly skilled Senior Financial Analyst to join our Finance Department. As a key member of the team, you will play a crucial role in supporting the Financial Controller to meet reporting deadlines and ensure robust business processes and controls are in place.**Key Responsibilities**Assist with the preparation of...


  • Bradford, Bradford, United Kingdom Net-Worx (2001) Ltd Full time

    Senior PMO Analyst OpportunityWe are seeking a highly skilled Senior PMO Analyst to join our team at Vanquis Banking Group plc. As a Senior PMO Analyst, you will play a crucial role in supporting the Senior PMO Lead in defining and executing change management standards.About the RoleThis is an excellent opportunity for a seasoned project professional to...


  • Bradford, Bradford, United Kingdom Yorkshire Water Full time

    Business Process Data AnalystYorkshire Water is seeking an experienced Business Process Data Analyst to join its team. This role will involve creating and embedding management information dashboards and providing insights to support Water Distribution teams in understanding performance against operational, strategic, customer, and health and safety...