Data Integration Operations Lead

2 weeks ago

United Kingdom SkillRecruit Full time

Role : Data Integration Operations Lead

Location: Bracknell, UK (Hybrid)

Role Type: Contract

The Lead, Data Integrations Operations should have a background in EDI and integrations operations with experience in leading small teams in a wide variety of EDI and integration technologies. This role will lead an operations team of data integrations analysts that will provide onboarding and ongoing maintenance of trading partners as well as monitoring, support, and maintenance of various types of integrations such as data sharing, file transfers, APIs etc. This role must balance operations leadership and people management skills while empowering the team to deliver best-in-class operational support and data integration services. To be successful, this candidate requires expertise in a variety of technical, analytical, communication and leadership skills.

Functional Responsibilities

•⁠ ⁠Day to day team leadership and resource development of data Integrations operations team.

•⁠ ⁠Oversee operational support for integrations platform and applications, including issue resolution.

•⁠ ⁠Manage work intake, prioritization, assignment, and maintenance of day-to-day EDI and other data integrations.

•⁠ ⁠Liaison between trading partners and internal teams.

•⁠ ⁠Liaison between internal business teams and the Integrations/EDI team.

•⁠ ⁠Provide ongoing internal customer support for integrations product questions and problems.

•⁠ ⁠Participate in and provide support for the design and implementation of new systems.

•⁠ ⁠Serve as subject matter expert for implementation and integration of EDI transaction maps.

•⁠ ⁠Support transition of EDI systems to next-generation environments and maintain EDI process documentation.

•⁠ ⁠Develop global processes related to integrations services and support.

•⁠ ⁠Ensure appropriate level of support for the ongoing performance of integrations processes and applications.

•⁠ ⁠Propose and lead initiatives to continuously improve integration processes and build innovative solutions to improve operational efficiency and optimize business processes.

•⁠ ⁠Create run books and knowledge bases for platform operations team.

•⁠ ⁠Generate and present operational metrics (volumes, errors, trends etc. to various stakeholders.

•⁠ ⁠Provide audit & compliance support.

•⁠ ⁠Define internal processes for the team/department such as change management, team engagement, project implementation, SLA for services etc.

•⁠ ⁠Carry out personnel management activities including performance management and career development.

Skills Required

•⁠ ⁠Bachelor's degree in business or related field

•⁠ ⁠5+ years' experience in EDI and/or data integrations operations in a team leadership role.

•⁠ ⁠Strong knowledge and understanding of EDI & data integrations processes.

•⁠ ⁠Strong knowledge and understanding of ERPs like Epicor P21, SAP, JDE etc.., & CRMs like Sales Force.

•⁠ ⁠Strong knowledge and understanding of EDI ANSI X12/EDIFACT standards, including series documents such as 850/Purchase Order, 855/Purchase Order Acknowledgement, 856/Advanced Shipment Notice, 810/Invoice, and others.

•⁠ ⁠Expert understanding of EDI Mapping process and deployment.

•⁠ ⁠Basic understanding of API based data integrations.

•⁠ ⁠Strong verbal and written communications skills, with an ability to express complex technical concepts in business terms and in English.

Other Requirements

•⁠ ⁠On-call production support including evenings and weekends, when required.

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