Community Housing Team Manager

4 weeks ago

United Kingdom MTVH Full time
Housing Officer - Wembley, HA9 9AX
**This Role: Housing Officer - known internally as a Local Housing Manager**
**This role is a Fixed Term Position until August 2025 - Salary: £40,915 based
Your home office , at the Welford Centre , Wembley , will be where you will be
expected to be at least 2 days a week , and the remaining days you will be on
As the Local Housing Manager, you will manage and coordinate excellent housing
and estate services within a defined geographical patch. Key will be the coordination of internal and external services to
meet the diverse needs of customers delivering services that meet individual
and local needs to a high standard and within the guidelines set.
reputation with defined Local Authority Partners and other external agencies
and to participate in local initiatives that will improve the lives of our
complaints, estate services, tenancy management, anti-social behaviour ,
tenancy enforcement and lettings management . Essential car user
* Experience of working in a social housing setting is essential
* Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.
* At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible
* Ability to collaborate, network and be a strong team player
* Attention to detail and accuracy in writing, reporting and numeracy
* Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing
* Must possess excellent office management skills, managing inboxes, keys etc
* You will be the point of contact for customers with respect to complaints, estate services, tenancy management, anti-social behaviour , tenancy enforcement and lettings management
**involved in activities with vulnerable adults who receive social care. our commitment to providing safe, high quality services to our customers we
28 days annual leave plus 8 bank holidays (pro rata for part time) per year
* 2 volunteering days per year for things like helping out in local communities
* An additional ‘Beliefs day’ once a year to have an extra a day off
* Supported family friendly approach with extended parental leave
* Enhanced pension with matched contributions of up to 9%
* Option to buy or sell up to 5 days annual leave per year
* Life assurance cover 3 x your salary
* Cycle2work scheme
* Hybrid Working - Dependent on job role and department
* Health cash plan scheme for your everyday healthcare needs which you can add your family members too
* Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan
* Access to extensive learning and training opportunities with Wisebox platform
* Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
* Career progression across the organisation with our mentoringcoaching programmes, apprenticeships and career planning support
* Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
**We are committed to developing and implementing or maintaining sustainability
initiatives to reduce environmental impact and promote sustainable practices
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the
diversity and inclusion. communities that we serve. We are also part of the disability confident
We provide a platform of Network groups for employees to share views, tell us
sense of community and a workforce who feel that their opinions are valued.
Our Networks groups are:-
* Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people
found so we do encourage you to complete the application as soon as possible

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