Service Desk Engineer
1 month ago
Service Desk Engineer The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. Responsibilities: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat. Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation. Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers. Key Skills: This role requires that you can demonstrate a technical capability that is relevant to achieving the required duties and responsibilities. This may be via a Zenzero technical assessment, or by holding recognised vendor certification(s). Pluralsight Foundation role at Average, or above. Foundation level Microsoft certification, or equivalent. This role requires that you demonstrate the interpersonal and communication skills require to perform the role. Fluent in English, both written and spoken.
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Service Desk Engineer
7 months ago
Coventry, United Kingdom Zenzero Full timeService Desk Engineer The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...
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Service Desk Engineer
7 months ago
Coventry, United Kingdom Zenzero Full timeService Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...
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Service Desk Engineer
7 months ago
Coventry, United Kingdom Zenzero Full timeService Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...
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Service Desk Engineer
7 months ago
Coventry, United Kingdom Zenzero Full timeService Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...
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Service Desk Engineer
7 months ago
Coventry, United Kingdom Zenzero Full timeService Desk Engineer The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure...
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Service Desk Engineer
7 months ago
Coventry, United Kingdom Zenzero Full timeService Desk Engineer The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure...
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Service Desk Engineer
2 months ago
Coventry, United Kingdom CV-Library Full timeService Desk Engineer (1st/2nd Line) Central Coventry Based – Onsite during Probation then Hybrid arrangements available Salary range approximately £28,000-£30,000 + Bonus + Benefits The Company I am currently working with a Managed Service Provider in Coventry who are looking for a Service Desk Engineer (1st/2nd Line Support) to...
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Service Desk Support Specialist
3 weeks ago
Coventry, Coventry, United Kingdom Cubiq Recruitment Full timeService Desk Engineer RoleWe are seeking a highly skilled Service Desk Engineer to join our team in Central Coventry. The ideal candidate will have previous experience in Helpdesk/Service Desk roles, with a strong understanding of IT systems and services.Key responsibilities include:Providing first and second-line support to clients, including...
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Service Desk Manager
1 week ago
Coventry, United Kingdom ParentPay Group Full timeDescriptionThe Service Desk Manager is responsible for overseeing the day-to-day operations of the service desk function, supporting the ParentPay services. This role focuses on managing the Service Desk Team Leaders, and Second Line Analysts ensuring that the service desk delivers high-quality, efficient support to customers, meets service level targets,...
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IT Service Desk Technician
6 days ago
Coventry, Coventry, United Kingdom LMS Group Full timeWe are seeking a highly motivated and experienced IT Service Desk Technician to join our team.This is a fantastic opportunity for an ambitious individual to develop skills in a dynamic environment.As an IT Service Desk Technician, you will be responsible for handling service requests in a professional and timely manner.You will work closely with the...
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Service Desk Analyst
3 months ago
Coventry, United Kingdom ParentPay Group Full timeDescriptionAs a Service Desk Analyst, you will be the first point of contact for all customers regarding software related issues. Requests will come through to the service desk via phone, email and web chat so it is important that you possess excellent written and oral communication skills and can deliver high levels of customer service at all times.All...
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Field Service Engineer
2 months ago
Coventry, United Kingdom CV-Library Full timeCoffee Field Service Engineer Job title: Coffee Field Service Engineer Location: Coventry Salary: £28,000 - £40,000 per annum (DOE) including working 1 in 4 Saturday + vehicle About the role This is a fantastic opportunity for the right candidate to join the UK’s leading coffee machine aftercare company as we are seeking a Coffee Field...
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Front Desk Receptionist \ Assistant
6 months ago
Coventry, United Kingdom Branadon Hall Hotel & Spa Full time**Job description** Our team is looking to add an upbeat Full Time **Front Desk Receptionist\Assistant **to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability...
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Front Desk Associate
3 weeks ago
Coventry, Coventry, United Kingdom whitbread Full timeKey ResponsibilitiesAs a Front Desk Associate at Premier Inn Coventry South, you will be the first point of contact for our guests. Your primary responsibility will be to provide exceptional customer service and ensure that every guest has an enjoyable stay.You will be responsible for checking-in and out guests, handling room assignments, and addressing any...
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Geotechnical Engineering Specialist
4 weeks ago
Coventry, Coventry, United Kingdom RSK Group Full timeGeotechnical Engineer Role at RSK GroupWe are seeking a skilled Geotechnical Engineer to join our team at RSK Group, based in the UK. This is a full-time, permanent position.The Geosciences team at RSK provides consultancy and design services to a range of external clients. As a Geotechnical Engineer with us, you will have the opportunity to work on a...
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Field Service Engineer
2 months ago
Coventry, United Kingdom CV-Library Full timeThe Field Service Engineer (FSE) is responsible for the installation, commissioning, and training of machines. Demonstrate excellent customer facing skills whilst remaining calm and resolving any challenge’s on site in an amicable manor in line with company policy. Advising the help desk and schedulers on any site base and machine issues. Able to...
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Field Service Engineer
2 days ago
Coventry, United Kingdom JLB Recruitment Ltd Full timeThe Field Service Engineer (FSE) is responsible for the installation, commissioning, and training of machines. Demonstrate excellent customer facing skills whilst remaining calm and resolving any challenge’s on site in an amicable manor in line with company policy. Advising the help desk and schedulers on any site base and machine issues. Able to...
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Geotechnical Engineer
3 months ago
Coventry, United Kingdom RSK Group Full timeRSK Geosciences are recruiting for a Geotechnical Engineer to join the team based in Coventry, UK. This is a full-time, permanent position.The Geosciences team provides consultancy and design services to a range of external clients including engineers, house-builders, oil companies and local authorities. RSK prides itself on providing its staff with...
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Field Service Engineer
6 months ago
Coventry, United Kingdom JLB Recruitment Ltd Full timeThe Field Service Engineer (FSE) is responsible for the installation, commissioning, and training of machines. Demonstrate excellent customer facing skills whilst remaining calm and resolving any challenge’s on site in an amicable manor in line with company policy. Advising the help desk and schedulers on any site base and machine issues. Able to...
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IT Support Professional
3 weeks ago
Coventry, Coventry, United Kingdom Cubiq Recruitment Full time £28,000 - £32,000Service Desk Engineer RoleAs a Service Desk Engineer at Cubiq Recruitment, you will provide 1st and 2nd Line Support to clients, including troubleshooting software, hardware, and business applications.Key Responsibilities:Provide 1st and 2nd Line Support to clientsSupport with IT Projects & MigrationsAssist with new starters & leavers, PC builds and Office...