Head of Delegated Operations

2 days ago

London, United Kingdom Arcus Search Full time
Job Description

Arcus Search are proud to support a global London Market (re)insurance firm, on searching for an experienced, proactive and confident Head of Delegated Operations with at least 10 years' of Operational Management experience in the Insurance industry.


This is a newly created role sitting with the EMEA COO function of this business. You will be supporting the London-based Delegated Authority team, undertaking a wide array of transformation activities, broadening and better controlling the existing services provided. You will take full ownership of everything Delegated Operations and play a key part in further strengthening the operational resilience of the function.


What you'll do:


Service Management:

  • Take ownership of Bordereaux Management
  • Report to Board, the Delegated Underwriting Group and Product Oversight for Solvency II
  • Review new Delegated opportunities from an Operational stance
  • Manage budgets and expenses related to delegated operations


Team Leadership, Performance Monitoring and Training:

  • Build and lead a team
  • Make recruitment-related decisions
  • Measure and evaluate Operational performance
  • Liaise with the Service Delivery team for data and trend analysis, reports and adherence to SLAs and KPIs
  • Train employees on processes and controls


Process Improvement:

  • Define a Process Improvement framework and own this
  • Drive continuous improvement of delegated operations processes - enhance efficiency and effectiveness.
  • Identify opportunities for continuous improvement
  • Ensure process comply with regulatory requirements
  • Monitor risk management practices and mitigate operational risk


What experience you'll bring:


  • Extensive experience in Delegated Operations (10+ years)
  • Hands-on, confident team leader and ability to develop talent in the team
  • A proven track record of process and operational management
  • Excellent communication skills and a proven track record being influential amongst stakeholders
  • Working knowledge of Delegated Authority systems (e.g. BinderCloud)


This is an incredible opportunity for someone who has a proven track record as a Head of Delegated Operations. This client fosters an environment of trust, diversity and openness and would be a great fit for an individual that strives to grow in this newly created role and reputable London Markets company.


London Market Insurance

London, UK - hybrid

up to £155K + benefits

Permanent

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