Client Services Representative

3 weeks ago

Hertsmere, United Kingdom Osborne Appointments Full time

Client Services RepresentativeOA are recruiting for a Client Services Representative to join our client’s Landlord Action Team.OA are seeking a sales-focused individual with lettings experience to act as the first point of contact for incoming eviction enquiries via email/calls and converting to instructions, following up on leads, and chasing for payments. They will also work closely with the Practice Manager assisting with reporting, department, and monitoring instructions.Location: BorehamwoodHours: Full-time, 9am – 5:30pm, Monday to Friday. Hybrid and remote working available.Salary: Up to £38,000 – depending on experienceClient Services Representative- Benefits: 23 days holiday + UK bank holidaysLife assurancePrivate health care for you and dependentsEmployee assistance programme, including GP line, cashback for treatments, advice lineSeason ticket loanRental deposit loanAnnual leave purchase schemeClient Services Representative- Key Responsibilities:Acting as the first point of contact for the Landlord Action Team, converting all prospective clients from enquiry (online instruction form, web, and telephone) to instruction, assisted by the Assistant Client Co-Ordinator and paralegals where necessaryResponding to all prospective client leads by operating a customer call back processOpen new client enquiries as prospective clients in the company case management softwareContacting clients if paperwork is missing and taking payments where necessaryManaging incoming/outgoing post, web and email in-box messages relating to potential client enquiriesLiaising with clients at stages step 1, 2 and debt recoveryClient Services Representative- Skills and Experience:Excellent verbal, analytical and numerical skillsExcellent customer service skills with an excellent telephone manner and the ability to communicate clearly and preciselyExcellent attention to detail ensuring that high standards of quality are consistently maintainedAbility to work within a team environment and to co-operate with team members thereby building effective working relationshipsSound knowledge of Microsoft Office packages including Excel, Word and PowerPoint and the ability to learn new systems and processes as requiredDrive and self-determination with the ability to find and implement solutions to problemsAbility to plan and organise making effective use of time and resourcesExperience in the property sector especially the private rented sector, will be useful but not essentialIf you are interested in this position, please apply online with your CV.BARNPERM Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.Osborne Appointments is an award-winning recruitment agency specialising in the supply of temporary, contract and permanent placements. In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website

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