
Configuration Management Specialist
2 weeks ago
Extensive Experience in Configuration Management: Over 5 years of experience in the design, implementation, support, and enhancement of Configuration Management activities at scale.
ServiceNow Proficiency: A minimum of 3 years of hands-on experience with ServiceNow, specifically in managing the Configuration Management Database (CMDB).
Comprehensive IT Knowledge: Strong understanding of complex enterprise IT technologies, including Servers, databases, networks, storage solutions, clusters, and both private and public virtualization.
IT Service Management Expertise: At least 5 years of ITSM experience, particularly in environments where the CMDB integrates with Change, Incident and related ITSM processes.
ITIL Framework Knowledge: Familiarity with ITIL principles, with ITIL v4 certification highly preferred but not mandatory.
CMDB Concepts and Governance: In-depth understanding of CMDB concepts, data modelling and hierarchy, and governance principles to ensure data integrity and compliance.
Analytical and Problem-Solving Skills: Strong data analytical abilities and a proactive approach to problem-solving, enabling effective resolution of data-related challenges.
Data-Driven Performance Analysis: Strong skills in the development, implementation and execution of supporting dashboards, controls, metrics, KPI's and reporting (preferably, but not exclusively, in the ServiceNow platform).
Proficient in MS Office Suite: Advanced knowledge of Microsoft Office applications to support documentation and reporting needs.
Exceptional Communication Skills: Excellent verbal and written communication skills, with the ability to engage and collaborate with stakeholders at all levels of the organization.
Note: Candidates needs to go to office in Glasgow 2-3 times a month. (but it's flexible)
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