Serviced Delivery Manager

1 week ago

England, United Kingdom Areti Group | B Corp™ Full time
Service Delivery Manager - Telco - Remote in UK - £70-80k
We are seeking a highly skilled and experienced Service Delivery Manager to join our clients Systems Operations and Support Team (SysOps), bringing strong expertise in technical service delivery and service transition.

A key focus of the position involves orchestrating successful service transitions from project teams into the SysOps team, ensuring business-critical platforms receive robust and effective operational support.

Remote - client based in Reading
Great benefits package

Service Transition
Lead transition of services from project teams to BAU support, ensuring smooth handover
Work with development, project management, and QA teams to define and execute service transition plans, including documentation, training, and knowledge transfer
Define and manage the criteria for acceptance of services into BAU support
Define operational readiness criteria, including service support models
Track outstanding issues or risks that need resolution before final acceptance into BAU support.

Service Delivery
Work with incident management team and drive the incident lifecycle, ensuring swift resolution of service disruptions and effective coordination during major incident
Lead root cause analysis and implement preventive measures to minimize recurrence.
Input into the change management processes for supported platforms
Plan and coordinate operational support coverage for business-critical systems
Oversee operational performance of business-critical systems, establish and track KPIs
Produce and service performance reports to identify trends and improvements

If you feel like this is a role that is of interest and would like to have a confidential conversation please get in contact ASAP

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