Service Desk Analyst

Service Desk Analyst (SC Cleared) - 6 months - Leiston - Inside IR35

Hamilton Barnes is currently representing a market leading utilises organisation who are recruiting for a SC Cleared Service Desk Analyst, to work an initial 6 Month Contact with the view to extension for over 12 months.

The role require 5 Day Per Week onsite in Leiston.

Key Responsibilities:

• Keying the incidents from Client ticket system to Partners ticket system.
• Act as an escalation point agent when difficult are received.
• Responsible for troubleshooting IT related issues such as but not limited to software/applications to hardware, such as desktops, laptops, printers, and Phones of the accounts designated users
• Responsible for monitor and maintaining defined SLA's.
• Apply temporary/permanent fixes, as required to eliminate issues.

What you Will Ideally Bring:

• Familiarity with ITIL practices, including incident logging, prioritization, and resolution within defined SLAs using tools such as ServiceNow or similar ITSM platforms.
• Analytical mindset with the ability to diagnose and resolve issues quickly while escalating complex problems appropriately.
• Familiarity with Windows OS, Microsoft Office Suite, and basic networking concepts (eg, TCP/IP, DNS, VPN).
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users and liaise effectively with technical teams.
• Clean Driving Licence

Contract Details:

• Duration: 6 months
• Location: Leiston 5 Days Per Week Onsite
• Day Rate: Up to £225 Per Day (Inside IR35)
• Active SC Clearance

Service Desk Analyst (SC Cleared) - 6 months - Leiston - Inside IR35