Service Consultant/ Salesforce Administrator

1 month ago

Leeds, United Kingdom Alscient Full time
Senior Salesforce Field Service Consultant Alscient, Leeds

We provide great opportunities for people to develop and grow their career. We provide a fulfilling and enjoyable environment that supports that growth while working with the best people and teams around.

That said, you will be working with the latest technologies, platforms, languages, and best practices.

This role will require previous Field Service Consultant experience coupled with a drive to show and advise the extensive capabilities Field Service has within the Salesforce platform.

There will be lots to learn, but we will be there to support, guide and help at every stage.

As you gain further experience and knowledge, we will help you develop your career whilst growing your certifications delivering customer solutions. You will be working with some of the best people in the industry who are there to help and support you on your journey.

In return we will guarantee a welcoming, inclusive, and supportive culture working on exciting and progressive projects alongside one of the best packages in the industry including market leading salary, healthcare, pension, flexible working options and a personalized development plan to match your ability and ambition ensuring your personal and professional growth is in line with our commercial development.

Our culture is non-negotiable, so we need you to be passionate about your work, technically adept, open with those you work with and for you to do your best to support your colleagues and teams.

As a Salesforce Field Service Consultant, we expect you to be technically competent and comfortable with all aspects of the Field Service product, a true Subject matter expert.

You will have the experience and desire to lead on all types of Field Service projects upon joining, demonstrating your knowledge of its features and how best to advise our clients.

Excellent market leading salary.
A benefit package including life assurance, pension, and healthcare.
A generous holiday allowance, including a day off on your birthday.
A flexible working policy.
Challenging projects at the fore front of developing technologies.
A personalized development plan, including practical project experience alongside continuing supported professional certification.

At least two years’ experience as a Salesforce Field Service (SFS) technical consultant.
Experience installing SFS managed package and configuration using guided setup.
A strong understanding of SFS scheduling, optimization configuration, out-of-box capabilities and configuration of scheduling policies, work rules & service objectives.
An understanding of SFS resource management, including contractors, timesheets, operating hours, shifts, primary and secondary territory setup, inventory management (return, request & track).
An understanding of Field Service mobile app capabilities, including offline architecture, capabilities and how to complement it with supporting architecture including Salesforce Mobile app and third-party mobile applications.
Worked with SFS architecture, work order, service appointment life cycle, bulk scheduling, dispatch, un-scheduling, preventive maintenance and configuration of dispatcher Gantt
The capability to integrate via API in and out of Salesforce.
Salesforce Field Service Consultant certification would be advantageous.
The experience and ability to own the solution and provide architectural oversight throughout the project.
Experience in scoping, planning, and presenting project plans.

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