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Information Technology Support Analyst

1 month ago

StainesuponThames, United Kingdom Synamedia Full time

Company Overview

At Synamedia, we unite over 1,900 uniquely talented individuals across 20 countries, to realise our vision of transforming the way the world is entertained and informed. As the leading global provider of video services, Synamedia builds and develops advanced advertising, broadband and content distribution services with the sole mission of transforming how businesses navigate the dynamic digital landscape. Our solutions, backed by three decades of expertise and partnerships with over 200 customers worldwide, touch the lives of millions of people. Our clients include the likes of Disney, Astro, Comcast, Sky, Tata Play among others.

As we embark on this journey to expand our product suite and presence in new domains, we are looking for talents with a passion for technology, innovation, and dynamism. Join us if you want to grow along with us in creating and delivering the most complete, secure, and advanced end-to-end video technology solutions.

Role Description

We are looking for a highly motivated self-starter who wields a robust appetite and tenacious grit for learning, building, and collaborating. Embarking on a journey alongside a widespread colony of over 1,900 employees, you will collaborate with a plethora of teams within 3 sites in United Kingdom, and others all over the globe.

Responsibilities

  • Providing IT Tier-2 level support both to deskside and remote to our internal staff, VIP and Execs.
  • Responding to queries via tickets, chat, email and phone for our global staff.
  • Diagnosing and resolving issues with PC and MAC hardware, software, networks, printers, telephony and conferencing equipment.
  • Following up with staff to ensure full resolution of issues.
  • Writing, editing, and revising solution documents for new/updated software and hardware is an advantage
  • Projecting work and acting as liaison to other teams as needed
  • Regular traveling to support other United Kingdom offices/sites (Chandler’s-Ford, Maidenhead & Datum).
  • Shipping logistics to remote users.
  • Good communication and documentation skills are an advantage.

Personal Attributes

  • 3 years of experience in a HelpDesk/Deskside Service environment
  • Excellent customer service and communication skills
  • Strong compute skills and the ability to troubleshoot and diagnose issues
  • Experience supporting both PC and Mac hardware, software, printing and basic networking
  • Documentation skills to aid in writing and updating internal and customer facing solutions to technical issues is an advantage
  • Familiarity with Microsoft Office 365, Dynamics, SharePoint, and Active Directory
  • Exposure to Microsoft Azure or Amazon Web Services is an advantage
  • Bachelor's Degree is highly desired, but not required

Growth Opportunities

When welcoming new talent into the team, we are always looking for opportunities to bring in new ideas, those who ask challenging questions and have the curiosity to learn. These qualities are important to us as we nurture a culture of innovation, seize more opportunities to partner with our customers and make a difference as we transform the future of video. To further support your growth and that of our talent pool, Synamedia offers an exhaustive library of skill enhancement resources from AWS, SkillSoft and other partners to help you upskill while on the job. Be it data analytics that piques your brain or content creation, there’s something for every kind of mind.

Benefits and Perks

  • Flexible working arrangements
  • Competitive pay hikes and bonus packages
  • Skill enhancement and growth opportunities
  • Equal opportunity employment
  • Health and wellbeing programmes
  • Collaborative work with a truly global team

A Culture of Belonging

Synamedia is committed to promoting a diverse, inclusive and equal opportunity community - a place where we can all be ourselves and succeed. Our values connect us, and we love to win together. We work with a bias to action, we innovate and encourage curiosity to grow and evolve, as a team.

In our aim to foster a people-friendly environment, we offer a range of family friendly, inclusive employment policies, flexible working arrangements, engagement activities and services to support all our colleagues across our 20 office locations. Synamedia regularly organizes community events that promote cohesion and diversity among colleagues. We are proud of our mental health wellbeing initiatives, our Pride month awareness campaign, our cancer awareness programme and much more.

More information

If this role sparks your interest, have any questions, or require any accommodations to be made to help you through your application, please reach out to our recruitment team who will be happy to help. Your recruiter is Manuel Fhal and can be reached for more information or to apply: m