Head of Retail Operations

4 weeks ago

Oxfordshire, United Kingdom MODE SEARCH Ltd. Full time
Job Description

Mode Search is partnered with a globally recognized luxury shopping destination in their search for Head of Retail Operations on a 12-14 month maternity cover contract, based 5 days a week on-site in Oxfordshire.


This retailer is currently experiencing rapid international growth and can offer excellent long-term progression opportunities.


At the company's core, the desire is to inspire the world's most discerning customers and embrace the most high-profile brands. They are recognised as being one of the best-performing shopping destinations with the most discerning selection of brands across lifestyle, fashion, footwear, accessories, as well as food and restaurants.


The successful candidate will be responsible for managing a high-performing team and ensuring best-in-class operational standards are consistently met across the Village’s diverse retail environment. They will be experienced retail operations leader with at least 5 years in senior management, preferably in premium or luxury retail.


Please note:

Please only apply if you are happy with the location of this role and the commuting time required.


Responsibilities:


  • Develop and execute sales-driven commercial and operational plans.
  • Lead and mentor a team of 3, driving efficiency and operational excellence.
  • Oversee retail budgets, ensuring cost control and savings opportunities.
  • Manage brand communication and deliver operational training.
  • Standardize operational procedures and ensure compliance.
  • Collaborate across departments to implement best practices.
  • Lead KPI reporting and provide actionable performance insights.


Requirements:


  • 5+ years of senior management / operations experience in premium or luxury retail.
  • Strong leadership and team management skills.
  • Data-driven with excellent analytical abilities.
  • Strong organizational, project management, and detail orientation.
  • Excellent communication and interpersonal skills.
  • Ability to balance short-term tasks with long-term goals.
  • Hands-on, entrepreneurial mindset.
  • Fluent in English; additional European languages are a plus.
  • Degree or relevant qualifications preferred.


Please note that due to a high number of applications we are currently receiving we are unfortunately not able to provide individual feedback to every candidate at this stage of the process.


If your application is successful, you will be contacted by us in due course.


You can also email your resume directly to us on if you would like to apply

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