IT Systems Engineer

3 weeks ago

Luton, United Kingdom Lucid Connect Ltd Full time

IT Systems Engineer

Hybrid- 3 Days on site (Luton)

This role will require you do undergo security clearance. We can only accept candidates with full unrestricted rights to work

Role Overview:

Lucid connect have partnered with a large organisation to assist growth within their IT department. The IT team provides support for all electronic communications systems on-site, as well as taking a leading role in delivering technology change & improvement projects and managing support of operational and corporate IT systems.

Effective and efficient IT support services are critical for the business to operate at all levels. This role sits within a small team of IT support staff who monitor, maintain, and support all IT systems and users, both on site and working remotely.

An IT Systems Engineer is required to be responsible for both the delivery of infrastructure projects and the ongoing support of our clients server infrastructure. The role focuses on ensuring the smooth operation, modernization, and security of IT systems while contributing to various business-wide projects.

This position is designed for IT professionals with previous experience in 2nd or 3rd-line infrastructure support within medium to large organizations. As an IT Systems Engineer, you will be instrumental in maintaining and enhancing existing IT infrastructure. Your role will involve the deployment of new technologies, improvement of existing systems, and ensuring that all operations align with industry best practices. This position offers a dynamic and challenging environment, perfect for those who are passionate about IT infrastructure and its critical role in business operations.

Main Duties:

  • Maintain and support server infrastructure.
  • Ensure the continuous operation of primary and disaster recovery data centres through regular health checks.
  • Participate in infrastructure-related projects, ensuring they meet business objectives and timelines.
  • Collaborate with other IT teams and business units to ensure successful project implementation.
  • Enhance system reliability and security by adhering to and implementing industry best practices.
  • Ensure all infrastructure components are updated, patched, and protected against security threats.
  • Provide support for server, network, and related infrastructure issues.
  • Troubleshoot complex technical problems, ensuring system availability and optimal performance.
  • Identify opportunities to enhance infrastructure efficiency, reliability, and security.
  • Stay informed of industry trends and emerging technologies to introduce innovative solutions.
  • Maintain and secure the IT infrastructure, focusing on antivirus, firewalls, and endpoint protection.
  • Provide escalation support to the Helpdesk team.
  • Ensure comprehensive documentation of procedures and keep system documentation, network diagrams, and support processes regularly updated
  • Provide out-of-hours support and maintenance when required.
  • Responsibility for the health, safety and wellbeing of yourself and colleagues in the workplace

Key Requirements

Essential

  • Proven experience within a similar role within a medium to large organization.
  • Strong experience in Microsoft Windows Server technologies and VMware virtualization.
  • Excellent understanding of networking concepts such as LAN/WAN, IPv4/IPv6, DNS, DHCP, IP addressing, VLAN, and QoS.
  • Current active VCP certification
  • Familiarity with Office 365, Azure, and other cloud platforms.
  • Excellent troubleshooting skills for server, storage, and network issues.
  • Experience supporting business-critical applications, managing backups and restores, patching servers, and monitoring infrastructure performance.
  • Strong communication skills across all levels of the business.
  • Must possess all relevant work permits for the UK and security clearances (DBS and CTC).
  • Relevant Vendor training and certifications

Desirable

  • Experience supporting mission-critical cloud-based systems, particularly Azure.
  • Knowledge of and experience with Palo Alto firewall configuration.
  • Proficiency in PowerShell scripting.

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.

If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.

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