Customer Service Manager
2 weeks ago
Overview: The Customer Service Manager is responsible for overseeing the customer service team and ensuring excellent client service across all interactions. This role manages client relationships, handles escalated inquiries, and drives continuous improvements in customer service processes. The Customer Service Manager collaborates with internal teams to fulfil client orders accurately and on time, ultimately ensuring a high level of customer satisfaction and loyalty.The Position:
- Lead the customer service team in handling client inquiries, processing orders, and providing accurate and timely information.
- Develop and implement customer service policies and procedures to ensure a consistent and high-quality service experience.
- Establish and monitor service level standards for response times, order accuracy, and issue resolution.
- Build and maintain strong relationships with key clients to understand their needs and ensure ongoing satisfaction.
- Serve as a primary point of contact for client escalations, resolving issues quickly and effectively.
- Oversee the order processing workflow, ensuring that client orders are accurately entered, tracked, and fulfilled according to schedule.
- Coordinate with production, warehousing, and logistics teams to ensure timely and accurate delivery of client orders.
- Recruit, train, and develop a team of customer service representatives, fostering a culture of professionalism and client focus.
- Set performance goals for the team and provide coaching and feedback to drive continuous improvement.
- Conduct regular team meetings to review performance metrics, discuss challenges, and align on client service priorities.
- Track and report key performance metrics, including response times, client satisfaction, and issue resolution rates.
- Prepare and present reports on customer service performance to management, highlighting trends, successes, and improvement areas.
- Identify areas for process improvement within the customer service function, developing strategies to enhance efficiency and responsiveness.
- Implement technology solutions, such as CRM systems, to streamline operations and improve service delivery.
- Foster a culture of continuous improvement, encouraging team members to contribute ideas for enhancing the client experience.
- Develop and implement strategies to measure and improve client satisfaction, including surveys and feedback programs.
- Work closely with marketing and sales teams to understand client needs and offer tailored solutions to retain and expand client relationships.
- Collaborate with sales, production, and logistics teams to ensure client requirements are clearly communicated and met.
- Experience in customer service working in a complex organisation
- Excellent Communication Skills
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Customer Service Manager
2 days ago
Llantrisant, United Kingdom Resourcing Partnership Ltd Full timeOverview:The Customer Service Manager is responsible for overseeing the customer service team and ensuring excellent client service across all interactions. This role manages client relationships, handles escalated inquiries, and drives continuous improvements in customer service processes. The Customer Service Manager collaborates with internal teams to...
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Customer Service Manager
2 weeks ago
Llantrisant, United Kingdom CV-Library Full timeOverview: The Customer Service Manager is responsible for overseeing the customer service team and ensuring excellent client service across all interactions. This role manages client relationships, handles escalated inquiries, and drives continuous improvements in customer service processes. The Customer Service Manager collaborates with internal teams to...
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Customer Service Advisor
2 months ago
Llantrisant, United Kingdom CV-Library Full timeAre you a natural problem-solver who enjoys creating positive customer experiences? We are looking for someone like you to join our team as a Customer Service Advisor for The Royal Mint based in Llantrisant, CF72 8YT. Our Customer Service Advisors play a key role in ensuring The Royal Mint delivers an exceptional customer experience. You'll manage...
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Customer Service Representative
4 weeks ago
Llantrisant, Rhondda Cynon Taf, United Kingdom Tesco Full timeAbout the RoleWe are seeking a Customer Service Representative to join our team at Tesco. As a key member of our store team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a great shopping experience.Key ResponsibilitiesProvide excellent customer service, responding to customer queries and resolving...
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Customer Service Ambassador
5 days ago
Llantrisant, Rhondda Cynon Taf, United Kingdom whitbread Full timeWe are currently recruiting a Customer Service Ambassador to join our team at The Longbow Beefeater in Llantrisant.The ideal candidate will have a passion for delivering outstanding customer service and be able to work effectively as part of a team to ensure a warm and welcoming experience for all guests.This is a permanent role, working 27 hours per week...
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Fire Service Operations Manager
4 weeks ago
Llantrisant, Rhondda Cynon Taf, United Kingdom Networking Women in the Fire Service Full timeFire Service Operations ManagerSouth Wales Fire & Rescue Service is seeking a Fire Service Operations Manager to lead our team in reducing risk and making our communities safer. As a key member of our organization, you will be responsible for overseeing the implementation of effective team leadership and contributing to our culture change transformation.Key...
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Head of Transfusion Laboratory Services
6 months ago
Llantrisant, United Kingdom Welsh Blood Service Full timeAn excellent opportunity has arisen for a driven individual to join our Senior Leadership Team. The purpose of this role is to support the Director of Welsh Blood Service providing strategic and operational leadership, ensuring effective oversight of key functions across the Welsh Blood Service and supporting key internal and external relationships via a...
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Customer Service Team Member
3 weeks ago
Llantrisant, Rhondda Cynon Taf, United Kingdom Tesco Full timeAbout the roleWe are looking for a friendly and approachable colleague to join our team in a store environment.Key responsibilitiesKnow your customers and serve them with passion and pride;Be passionate and knowledgeable about the products and services within the store;Work across the store in our service, picking and replenishment areas where...
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Customer Assistant
6 months ago
Llantrisant, United Kingdom M&S Full time**Summary** Operations Assistant **All the details** The work pattern for this vacancy is: Week 1 Sun: 1030-1830 Mon: 0600-1400 Tue: 1400-2200 Wed: D/O Thur: 0600-1400 Fri: 0600-1400 Sat: D/0 Week 2 Sun: D/O Mon: 0600-1400 Tue: 0600-1400 Wed: D/O Thur: 0600-1400 Fri: 1400-2200 Sat: 1400-2200 **Purpose** - To deliver a great shopping experience for their...
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Customer Assistant
6 months ago
Llantrisant, United Kingdom Marks & Spencer Full timeCustomer Assistant - Womenswear Working Pattern: Week 1 Monday: 07:00-13:30 Tuesday: 13:30-20:00 Thursday: 07:00-13:30 Friday: 10:00-16:30 Week 2 Monday: 07:00-13:30 Tuesday: 13:30-20:00 Thursday: 07:00 13:30 Saturday: 07:00-13:30 24hrs **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time -...
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Quality Customer Excellence Manager
6 months ago
Llantrisant, United Kingdom Ecolab Full timeJOB DESCRIPTION Purolite, an Ecolab company, the world leader in resin-based separation, purification and extraction technology, is seeking a Customer Excellence Manager at our state-of-the-art manufacturing site in Llantrisant, Wales! At Purolite, we manufacture products which help our customers around the globe, mainly in pharmaceutical and life...
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Service Manager
4 weeks ago
Llantrisant, Rhondda Cynon Taf, United Kingdom Cwm Taf Morgannwg University Health Board Full timeJob SummaryThis role offers an exceptional opportunity for an experienced and motivated operational services manager to oversee the management of specialty medicine services across three acute hospitals in Cwm Taf Morgannwg University Health Board.The Specialty Medicine Directorate, part of the Unscheduled Care Group, covers Cardiology, Respiratory, Diabetes...
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Service Manager
3 months ago
Llantrisant, United Kingdom Cwm Taf Morgannwg University Health Board Full timeJob summary This role provides an excellent opportunity for an experienced, motivated and passionate operational services manager, to be responsible for the management of specialty medicine services across the three acute hospitals in CTM University Health Board. The Specialty Medicine Directorate sits within the Unscheduled Care Group within CTM...
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Ict Service Desk Administrator
5 months ago
Llantrisant, United Kingdom South Wales Fire and Rescue Service Full time**JOB DESCRIPTION** **Department Information Communications Technology **Post ICT Service Desk Administrator **Post No NU211 **Grade Grade 5 **Location South Wales Fire & Rescue Service Headquarters **Responsible to ICT Service Manager **Responsibility for** **Physical Resources** ICT Equipment **This job description refers to the main purpose and...
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Management Accountant
1 month ago
Llantrisant, Rhondda Cynon Taf, United Kingdom South Wales Fire and Rescue Service Full timeJob DescriptionJob Title: Management Accountant - Financial Planning and AnalysisDepartment: Finance, Procurement & PropertyPost: Management AccountantPost No: 505664Grade: 14Location: AccountancyResponsible to: Senior AccountantResponsible for: 1 x Accounting Technician, 1 x Accountancy AssistantMain Purpose of the PostTo play a crucial role in maintaining...
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Management Accountant
3 weeks ago
Llantrisant, Rhondda Cynon Taf, United Kingdom South Wales Fire and Rescue Service Full timeMain Responsibilities:To play a crucial role in maintaining the financial health and efficiency of South Wales Fire and Rescue Service, supporting both day-to-day operations and long-term strategic goals. To focus on the development of financial planning, analysis and control methodologies. To include responsibility, in conjunction with the financial...
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Operational Services Manager
4 weeks ago
Llantrisant, Rhondda Cynon Taf, United Kingdom Cwm Taf Morgannwg University Health Board Full timeJob SummaryThis is an exciting opportunity for an experienced operational services manager to support the management of Specialty Medicine services across three acute hospitals in Cwm Taf Morgannwg University Health Board.The successful candidate will have in-depth knowledge and experience of performance management and service development of a wide range of...
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Operational Services Manager
4 weeks ago
Llantrisant, Rhondda Cynon Taf, United Kingdom Cwm Taf Morgannwg University Health Board Full timeJob SummaryThis is an exciting opportunity for an experienced and motivated operational services manager to join our team at Cwm Taf Morgannwg University Health Board. The successful candidate will be responsible for the management of specialty medicine services across our three acute hospitals.The Specialty Medicine Directorate sits within the Unscheduled...
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Financial Accountant
1 month ago
Llantrisant, Rhondda Cynon Taf, United Kingdom Networking Women in the Fire Service Full timeFinancial Accountant OpportunityWe are seeking a skilled Financial Accountant to join our team at South Wales Fire and Rescue Service. As a key member of our Finance, Procurement & Property department, you will play a crucial role in developing our financial strategy and maintaining financial control.Key Responsibilities:Develop and implement financial...
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Customer Experience Specialist
2 weeks ago
Llantrisant, Rhondda Cynon Taf, United Kingdom Challenge-TRG Recruitment Full timeJob OverviewWe are seeking a highly skilled Customer Service Advisor to join our team at The Royal Mint based in Llantrisant. The ideal candidate will have excellent problem-solving skills and be able to deliver exceptional customer experiences across various channels.