1st Line Service Desk Support Engineer

1 month ago

Fareham, United Kingdom TELSTRA Associates Full time
Job Description

A leading IT Solutions provider is seeking an experienced 1st Line Service Desk Support Engineer on a permanent full time basis to join their growing team in Hampshire.

This role is full time office based in Fareham.

The 1st Line Service Desk Support Engineer will be involved in resolving phone, email and remote enquires from IT and Telecoms customers.

The role:

  • Resolving 1st line calls as appropriate, ensuring that the call is closed accurately and efficiently.
  • Handling support or service requests for; workstations, Servers, networks, connectivity and telecoms systems.
  • Managing incoming support requests via multiple channels and deal with such requests in a timely manner to completion or escalation.
  • Providing consistent and prompt support and guidance to a high standard for all customers, keeping them informed of progress in the event of issues not being resolved immediately.
  • Documenting customers setup and services Providing assistance to other members of the department as and when required.

Experience Required:

  • Windows 7-11 Administration, troubleshooting and Support.
  • Active Directory Administration Office 365 Administration
  • Basic Administration of Servers and mobile email technologies.
  • Strong communication and customer service skills.
  • Ability to quickly learn new applications and technologies.

Desirable Experience:

  • Networking knowledge covering Broadband, Local Area Networks, Switches & VLAN's
  • Experience installing, configuring, upgrading, and relocating PC hardware
  • Previous experience of PC hardware troubleshooting and problem solving.
  • Microsoft Certification
  • Previous experience within an IT support role, along with networking and VoIP experience would be an advantage but is not essential - Full training will be provided

Further details will be provided once you have made an application.

  • 1St Line It Service Desk Engineer

    5 hours ago

    Fareham, United Kingdom Tailor Made Technologies Full time

    Overview of the role We are recruiting for a 1st Line IT Service Desk Engineer due to an internal promotion.This role will be joining our 1st Line IT team which is made up of 7 engineers including the team leader, the IT Service Desk is made up of 20 engineers who all support, encourage and motivate each other to develop themselves.The main day-to-day of...

  • 1st Line Service Desk Support Engineer

    2 months ago

    Fareham, United Kingdom CV-Library Full time

    A leading IT Solutions provider is seeking an experienced 1st Line Service Desk Support Engineer on a permanent full time basis to join their growing team in Hampshire. This role is full time office based in Fareham. The 1st Line Service Desk Support Engineer will be involved in resolving phone, email and remote enquires from IT and Telecoms...

  • 1st Line Service Desk Support Engineer

    1 month ago

    Fareham, United Kingdom TELSTRA Associates Full time

    A leading IT Solutions provider is seeking an experienced 1st Line Service Desk Support Engineer on a permanent full time basis to join their growing team in Hampshire. This role is full time office based in Fareham. The 1st Line Service Desk Support Engineer will be involved in resolving phone, email and remote enquires from IT and Telecoms customers. The...

  • Support Engineer

    4 weeks ago

    Fareham, United Kingdom Spectrum It Recruitment Limited Full time

    Support Engineer - Service desk and Networking Before applying for this role, please read the following information about this opportunity found below.Hampshire, Fareham area + hybrid working options £28-32,000 + benefits We have an exciting opportunity to join an established business with as a Support Engineer / Support Analyst supporting a range of...

  • Support Engineer

    4 weeks ago

    Fareham, United Kingdom Spectrum It Recruitment Limited Full time

    Support Engineer - Service desk and Networking Hampshire, Fareham area + hybrid working options £28-32,000 + benefits We have an exciting opportunity to join an established business with as a Support Engineer / Support Analyst supporting a range of customers. The company have a structured 1st, 2nd and 3rd line team and are looking for strong 1st line...

  • Support Engineer

    3 weeks ago

    Fareham, United Kingdom Spectrum It Recruitment Full time

    Support Engineer - Service desk and Networking Hampshire, Fareham area + hybrid working options £28-32,000 + benefits We have an exciting opportunity to join an established business with as a Support Engineer / Support Analyst supporting a range of customers.The company have a structured 1st, 2nd and 3rd line team and are looking for strong 1st line...

  • 1st Line IT Support Engineer

    2 days ago

    Fareham, United Kingdom In Technology Group Limited Full time

    **Role**: 1st Line IT Support Engineer **Location**: Fareham **Salary**: £20,000 - £26,000 + Fantastic Training Are you on the hunt for your next IT position? My client provide the best-in-class IT, infrastructure, networking and security support and solutions to a large user base. There is fantastic training programme with paid for certifications to get...

  • Support Engineer

    2 weeks ago

    Fareham, United Kingdom Spectrum IT Recruitment Full time

    Support Engineer - Service desk and Networking Hampshire, Fareham area + hybrid working options£28-32,000 + benefits We have an exciting opportunity to join an established business with as a Support Engineer / Support Analyst supporting a range of customers. The company have a structured 1st, 2nd and 3rd line team and are looking for strong 1st line...

  • Support Engineer

    4 weeks ago

    Fareham, United Kingdom Spectrum IT Recruitment (South) Ltd Full time

    Support Engineer - Service desk and Networking Hampshire, Fareham area + hybrid working options£28-32,000 + benefits We have an exciting opportunity to join an established business with as a Support Engineer/Support Analyst supporting a range of customers. The company have a structured 1st, 2nd and 3rd line team and are looking for strong 1st line...

  • Support Engineer

    4 weeks ago

    Fareham, United Kingdom Spectrum IT Recruitment Full time

    Support Engineer - Service desk and Networking Hampshire, Fareham area + hybrid working options £28-32,000 + benefits We have an exciting opportunity to join an established business with as a Support Engineer / Support Analyst supporting a range of customers. The company have a structured 1st, 2nd and 3rd line team and are looking for strong 1st line...

  • Support Engineer

    4 weeks ago

    Fareham, United Kingdom CV-Library Full time

    Support Engineer - Service desk and Networking Hampshire, Fareham area + hybrid working options £28-32,000 + benefits We have an exciting opportunity to join an established business with as a Support Engineer / Support Analyst supporting a range of customers. The company have a structured 1st, 2nd and 3rd line team and are looking for strong 1st line...

  • Support Engineer

    4 weeks ago

    Fareham, United Kingdom Spectrum It Recruitment Limited Full time

    Support Engineer - Service desk and Networking Hampshire, Fareham area + hybrid working options £28-32,000 + benefits We have an exciting opportunity to join an established business with as a Support Engineer / Support Analyst supporting a range of customers.The company have a structured 1st, 2nd and 3rd line team and are looking for strong 1st line...

  • Support Engineer

    4 weeks ago

    Fareham, United Kingdom Spectrum It Recruitment Limited Full time

    Support Engineer - Service desk and Networking Hampshire, Fareham area hybrid working options £28-32,000 benefits We have an exciting opportunity to join an established business with as a Support Engineer / Support Analyst supporting a range of customers.The company have a structured 1st, 2nd and 3rd line team and are looking for strong 1st line engineer's...

  • 1st/2nd Line Support Engineer

    1 day ago

    Fareham, United Kingdom Spectrum IT Recruitment Full time

    **IT Support Engineer Fareham (Office & customer-site based) £20,000 - £30,000** - **Mix of BAU and Project work**: - **Local, well-established client base**: - **Cloud and IT Infrastructure training**: - **Training and Certifications provided** This is a great opportunity for an experienced IT Support Engineer to join an established Managed Service...

  • Contract 1st Line Support

    2 days ago

    Fareham, United Kingdom Spectrum IT Recruitment Full time

    Spectrum IT's Fareham based retail client are looking to increase their IT Service Desk team and recruit an additional Contract 1st Line Support to join them on an initial 6 month contract (inside IR35). **Please note this is a shift based role with hours between 8am-4pm, 9am-5pm and 10am-6pm.** **Key Roles & Responsibilities** As part of the Level 1...

  • Spectrum It Recruitment | Support Engineer

    4 weeks ago

    Fareham, United Kingdom Spectrum It Recruitment Full time

    Support Engineer - Service desk and Networking Hampshire, Fareham area + hybrid working options £28-32,000 + benefits We have an exciting opportunity to join an established business with as a Support Engineer / Support Analyst supporting a range of customers.The company have a structured 1st, 2nd and 3rd line team and are looking for strong 1st line...

  • 2nd Line Service Desk Support Engineer

    1 month ago

    Fareham, United Kingdom Telstra Associates Full time

    A leading IT Solutions provider is seeking an experienced 2nd Line Service Desk Support Engineer on a permanent full time basis to join their growing team in Hampshire. This role is full time office based in Fareham with the potential to go hybrid. The 2nd Line Service Desk Support Engineer will be working within a technical support capacity with a solid...

  • 1st / 2nd Line Support Technician

    6 months ago

    Fareham, United Kingdom Datasym Uk Ltd Full time

    We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment. This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including...

  • 2nd Line Service Desk Support Engineer

    1 month ago

    Fareham, United Kingdom CV-Library Full time

    A leading IT Solutions provider is seeking an experienced 2nd Line Service Desk Support Engineer on a permanent full time basis to join their growing team in Hampshire. This role is full time office based in Fareham with the potential to go hybrid. The 2nd Line Service Desk Support Engineer will be working within a technical support capacity with a solid...

  • IT Support Engineer

    3 weeks ago

    Fareham, United Kingdom Spectrum IT Recruitment Full time

    Support Engineer - Service desk and Networking Hampshire, Fareham area + hybrid working options £(phone number removed) + benefitsWe have an exciting opportunity to join an established business with as a Support Engineer / Support Analyst supporting a range of customers. The company have a structured 1st, 2nd and 3rd line team and are looking for strong...