Flagship Retail

1 week ago

Henley on Thames, United Kingdom Bremont Watch Company Full time
Job Description

WORKING WITH US


We are motivated by a relentless determination to create the world’s most capable tool watches. Our mission is to be there at the limits of possibility in adventure and exploration; we are inspired by those individuals who prove that anything is possible and epitomise our mantra… ‘Take It Further.’


We’ve therefore created an environment that supports our colleagues with this mission; embracing ‘The Spirit of the Adventurer,’ ‘The Attitude of the Adventurer’ and the ‘Focus of the Adventurer.’


The adventurer strives to push the limits of possibility with a relentless determination to achieve what others thought impossible.


We know that together we will succeed. A successful expedition relies on everyone playing their part. The power of all far exceeds that of one. At Bremont we share the load, we know that we shine brightest when we shine together.


These core values are at the heart of everything we do; fuelling personal growth and driving us towards extraordinary achievements.


At Bremont You are the Explorer… This is the Expedition… Enjoy the Adventure


KEY PURPOSE OF THE ROLE


The flagship boutique is often the first and most impactful point of contact for many customers. As such, the sales associate plays a critical role in shaping perceptions, fostering loyalty, and ensuring that every customer leaves with a lasting impression, who will strive to deliver exceptional customer experience, uphold the standards of our boutique but has a sales driven mindset.


As a flagship sales associate, there is an expectation to act as a brand ambassador, providing seamless and elevated customer experience that reflects our values, heritage and craftmanship of Bremont. Beyond sales, this role is pivotal in building long-term relationships with clients. There will be a requirement to host tours for a compelling experience through our facility, which is an opportunity to build stronger connections with our audience, turning visitors into lifelong advocates for Bremont.


KEY RESPONSIBILITIES


  • Delivering exceptional service, offering personalised, knowledgeable and attentive service that enhances customer shopping experience.
  • Cultivating client relationships, by building trust and loyalty through genuine engagement, fostering a sense of exclusivity and belonging among our community.
  • Showcasing brand expertise, demonstrating a deep understanding of our watches, heritage and craftmanship to confidently educate and inspire customers.
  • Driving boutique excellence, contributing to the flagship’s reputation as a destination of excellence by maintaining visual merchandising standards, assisting in events and supporting the broader team’s success.
  • Representing our values, embodying professionalism and pride in the brand always.
  • Delivering a compelling tour experience, guiding visitors through our facilities with enthusiasm and expertise, showcasing our processes and craftmanship that defines Bremont.
  • Educating with passion, sharing the Bremont story, including our history, core values and technical innovations, in a way that inspires and engages our guests.
  • Ensuring professionalism, creating a welcoming environment and maintaining the highest standards of professionalism in every interaction.
  • Proactive mindset, always seeking out new opportunities, whether it’s following up past clients, and networking to extend connections, with an emphasis to build on the footfall to the Wing.
  • Goal orientation, keeping sales budgets in focus and developing strategies to meet and exceed them.
  • Continuous improvement, reflecting on each sale, identify best approach for refinement for future interactions with clients, and adopt a self-learning approach.


PERSON SPECIFICATION


  • An Infectious passion for luxury and craftsmanship, who can inspire guests during any interactions at the Wing, with a genuine interest in fine watchmaking and luxury goods (no previous watch experience required)
  • Outstanding communication skills who can articulate complex concepts in a clear, engaging and personable manner.
  • Exceptional listening skills are equally important to understand and respond to unique clients needs.
  • Sales-Driven mindset, who has a proactive approach to achieving and exceeding sales target while maintaining a focus on building long term client relationships.
  • Confidence in identifying opportunities, handling objections and closing sales with professionalism and finesse.
  • Customer centric attitude, with a warm and welcoming demeanour, who has the ability to create meaningful and memorable experiences for boutique clients and tour attendees.
  • Attention to detail and professionalism, who is meticulous in maintaining the visual presentation of the boutique and ensuring every element of the customer and tour experience reflects our high standards.
  • Punctuality, reliability and a strong sense of accountability are essential in representing Bremont at all times.
  • Familiarity with CRM practices, excel and word.


COMPANY BENEFITS


  • 20 days holiday entitlement from the off, increasing accordingly to length of service
  • Life cover
  • Excellent length of service awards featuring the issuing of those Bremont timepieces we are all so proud to produce.
  • Significant permanent employee discounts on Bremont Watches, with great ‘family and friends’ Sales.
  • Unique retail discounts for many different brands, available both locally and online.
  • Enhanced Maternity and Paternity leave.
  • Wellbeing initiatives including counselling and 24/7 financial & legal advice.
  • Strong support regarding time off for you partake in any commendable volunteer work.
  • A day’s holiday for you to celebrate your birthday
  • We’re a sociable bunch and plan several social events throughout the year.
  • Training programmes offered with a focus on career development within the company.
  • A fantastic and enviable new facility in which to work, very near the town centre


We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes.

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