Sales Apprentice

3 days ago

South Gloucestershire, United Kingdom Royal Mail Full time
Sales Apprentice Level 4**
Royal Mail Group
Sales Apprentice Level 4**
Join the UK Sales team and help look after hundreds of thousands of customers as we work towards achieving our business goals. On this 20-month programme, you’ll gain hands-on experience in combining customer management, account management, business support and marketing skills to create amazing experiences for our customers. From working with technology systems to building relationships across the business, this apprenticeship will give you exposure across our business functions.
**As part of our UK Sales team, you will help to provide solutions to businesses of all sizes in the UK. You will help look after c250,000 customers. We help businesses achieve their goals by offering:
● International Deliveries: we help customers break into international markets and help overseas customers sell into the UK.
● Great quality of service: we collaborate with Customer Experience and operational colleagues to achieve great experiences for our customers.
**Comprehensive Sales Duties: Handle general sales tasks, including CRM administration and providing service-related information to customers, including:
● Inbound enquiry management, providing a response to requests for information andor qualifying sales opportunities for subsequent referral to Account Management colleagues, using the CRM system to capture appropriate detail.
● Conduct campaign-related outbound calls to explore and qualify customer needs and pass sales referrals to the Account team.
● Pipeline Validation, making proactive calls to follow up stalled opportunities and providing feedback to Account Managers for any follow-up action that may be required.
● After Sales set up activity, ensuring that pricing re-profiles and service set-ups are progressed through appropriate systems efficiently.
● Undertake and adhere to the ISP Professional Sale Code of Conduct for ethical sales.
● CRM for streamlined task execution.
● Performance Excellence: Meet personal appraisal targets, participate in training sessions, and align sales duties with Royal Mail Groups and UK Sales policies while embodying Royal Mail’s core values.
● Compliance: Ensure sales activities comply with Ethics, General Data Protection Regulations, social media policy, Health & Safety Policies, and relevant legislation, safeguarding employees, customers, and business interests.
**You do not need to be a sales expert before you join us; If you are a good communicator and believe that with the right training you can develop customer relationships by having conversations and supporting the customers’ requirements, we are waiting to hear from you.
You will need to be able to respond positively to coaching, guidance, or instruction and be willing to undertake different development opportunities. Your apprenticeship**
The Level 4 Sales Apprenticeship is a higher apprenticeship; it is the equivalent of the first year of a bachelors programme or HNC (Higher National Certificate).
You will get time away from your role to undertake your apprenticeship and will get a dedicated Learning and Development Coach who will take you through your apprenticeship. Starting with an induction, you will complete 10 blended learning modules, which include a combination of business-critical and sales competencies. Sales Executive Level 4 Modules:**
● Sales Planning
● Pro-activity & Relationship Building
● Financial Understanding
This apprenticeship is designed to provide you with the following skills and knowledge:
● Commercial and financial acumen
● Digital knowledge
● Sales planning and preparation
● Digital skills
● Company pension scheme with competitive contribution rates. RMG Share Schemes - partnership and matching share offer. Family-friendly support - enhanced maternity pay, paternity leave, adoption leave, and shared parental leave.
● Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays, and your household bills*.
● Supportive and generous company sick pay. Access to our Feeling First Class service, providing both mental and physical wellbeing support.
● Lifestyle benefits - You can purchase a car, bike, home technology, or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax.
● Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans.
● Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Free & discounted RMG products - free keep safe & redirection, partner discounts.
● Free stamps at Christmas.
*Available only to perm employees
GCSEs (or equivalent) at grade C4 or higher (including Maths and English) and you will be required to achieve 3 A-Levels (or equivalent) in any subject.
We’re also an inclusive employer with equality, diversity, and fairness at our heart. Royal Mail is proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
For more information on Royal Mail Group and our values please click here:
We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spousespartners.
For more information on Royal Mail Group and our values please click here:
Apprentice, CRM, Entry Level, Technology, Sales

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