Field Services Engineer

7 days ago

Oxfordshire, United Kingdom Wilson Full time
Job Description

Field Service Engineer



Currently Recruiting a Field Service Engineer (3D Printer / additive manufacturing sector) for hardware related to 3D Printers installed at the customers’ site. The role will involve technical service to customers including installation, relocation, repair and preventative maintenance.

The role will be covering our customers based across the South East; Oxfordshire, Berkshire etc


Responsibilities


Product skills:

  • Understanding of unique customer configuration – materials and software used
  • Awareness of customer’s expertise, capability and willingness to do self-maintenance
  • Performs preventive maintenance as directed by Service Manager
  • Understands the value that the CSE brings to the customer
  • Understands warranty and contract status of the customer
  • Understands and can explain the value of upgrades to the customer
  • Understands our material portfolio and can articulate the benefits of different material offerings




Customer Skills:

  • Understands how the customer uses the product
  • Repair customer equipment
  • Knows unique customer requirements
  • Understands the cost of system failure to the customer
  • Knows proper customer etiquette
  • Proper attire
  • Professional customer communication skills
  • Protocol for office, lab, manufacturing environments
  • Proper site visit exit communication



Qualifications - External

Technical Skills:

  • Use of Oscilloscope
  • Multi-meter
  • Laser Power Meters
  • Vacuum Gauges


Education & Training

A higher technical degree is required



Knowledge, Skills & Abilities

  • Proficient in troubleshooting, configuration, installation and repair of electronic systems and computers, as well as a solid mechanical aptitude
  • Windows experience mandatory
  • Solid knowledge of electro/mechanical device repair with attention to detail
  • Requires skills in organization, problem solving, and customer relations
  • Ability to speak effectively before customers and act in an advisory capacity
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to work effectively and efficiently under tight deadlines with multiple interruptions
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
  • Travel required, valid driver’s license and clean driving record.


#3dprinting #additivemanufacturing

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