Security Operations Center Analyst

3 weeks ago

London, United Kingdom Fitzrovia IT Limited Full time

Cyber Security SOC Support Analyst

Tier 1

Up to £35,000 DOE

London – Hybrid working (3 days in office, 2 days remote)

Fitzrovia IT are a managed service provider, providing businesses with a range of ongoing tailored solutions to increase efficiency, decrease outgoings, minimise system downtime and boost performance.

Fitzrovia IT are also a certification body for the Information Assurance for Small and Medium Enterprises Consortium (IASME) which significantly enhances our Cyber Security service offerings for our clients.

We have been recognised as a top 25 small company to work for in London, Top 50 Best Small Company to work for in the UK and UK’s Top 25 Best Company to work for in Technology. We are also a Microsoft Solutions Partner, and have an Investors in People Gold accreditation.

This is an exciting opportunity to be part of a successful and leading London based MSP to further your Cyber Security career prospects

Job Description

We are currently looking for a Tier 1 Cyber Security SOC Support Analyst to join our expanding UK based Service Desk team. The ideal candidate would be someone that is already in a similar role and has minimum of 1-year experience.

As a Tier 1 SOC Support Analyst, you will be primarily responsible for monitoring systems and making the initial response to any flags or alerts that come in via support tickets or telephone tickets. One of the key responsibilities is also to review and categorise potential threats in order of priority and dismiss any false alarms, whilst also gathering information and escalating the most urgent threats to Escalations Management Team.

Job Specifications:

Essential Experience

  • Preference given to candidates with MSP background
  • Minimum 1 years proven experience in a Tier 1 Cyber Security SOC Support Analyst role
  • Working knowledge of Microsoft Defender XDR and Microsoft Sentinel SIEM technologies
  • Working knowledge of Microsoft Defender suite including Endpoint Detection and Response
  • Understanding of key Microsoft 365 Cloud Technologies from a threat landscape perspective

Essential Certification

  • SC-200 Microsoft Certified: Security Operations Analyst Associate
  • SC-900 Microsoft Certified: Security Compliance and Identity Fundamentals

Personal Skills

  • Highly Motivated
  • Can do attitude
  • Attention to detail
  • Excellent communication
  • Proven client service skills
  • Ability to work under pressure
  • Willingness to work flexibly as required
  • Good telephone etiquette

Main Tasks and Responsibilities

  • Provide triage and first line of defence for all cyber security incidents within the organisation and as part of our Managed Security Service
  • Take ownership and provide remedial actions to ensure that Cyber Security Threats are mitigated as per Playbooks provided by the Cyber Security Team or escalate incidents to Escalations Management Team for further information/support
  • Manage technical and stakeholder incident reporting via concise communications
  • Manage client communication channels during an active incident
  • Liaise with third party service suppliers where necessary, logging tickets and act as a central point of contact for active incident
  • Provide operational support to wider Cyber Security Team on security incidents
  • Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress.

Benefits

Hours : 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm)

Holidays : 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days.

Benefits : Competitive Package Offered – Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays

Exams towards certifications relevant for your role fully paid for by Fitzrovia IT

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