Facilities Manager

3 days ago

Hampshire, United Kingdom Chambers London Recruitment Ltd Full time
Job Description

About the Company - Chambers London are pleased to be working with a Internationally renowned and leading provider of facilities Management and outsourcing solutions



About the Role -My client is seeking a highly organised and proactive Facilities Manager to oversee the operations and maintenance of the facilities for a high profile client


The Facilities Manager will be responsible for ensuring a safe, efficient, and optimal environment for all employees while aligning with the clients objectives and standards


Responsibilities -


  • Build a strong relationship with the landlord/team to ensure high standards are maintained for staff and clients.
  • Responsible for managing the delivery of the site services and resolve any issues that may arise. Site services provided by clint shall include Post/deliveries, Cleaning, Vending management, Office Services, Waste, Hard Services, in line with account processes, SLA’s/KPIs.
  • Control & Management of site financial budget – Using the financial systems, this role will be accountable for accurate forecasting, and attending periodic client review meetings.
  • Raising of Purchase Orders, managing FCR’s (Funding Client Requests)through to closure. Occasional ad-hoc support for wider UK account portfolio may be required
  • Control & Management of third-party contractors
  • Responsible for ensuring full compliance for the delivery of services Clients
  • Completion of required monthly Health & Safety documents within required timelines. (Monthly workplace Inspection, Monthly Hazard Reporting, Monthly Self-Assessments and Safety Observations)
  • Manage and maintain the compliance tracker for site
  • Daily monitoring of site work orders both on SI7 and Vantage systems to ensure account KPI’s are met.
  • Manage and perform meeting room set ups and bookings in line with client requirements.
  • Support the co-ordination and testing of Business Continuity Planning for the site.
  • Responsible for ensuring that all equipment is maintained and operated in a safe manner.
  • Ensure customer satisfaction is established and maintained by providing a 'quality' and pro-active service
  • Support and communicate with clients, customer base within your area of responsibility providing proactive support.
  • Involvement in out-of-scope supplier projects. Supporting staff and liaison with the Client, and landlord teams to ensure the successful delivery of all project related works.
  • Maintain performance standards to ensure Customer expectations are achieved/exceeded
  • Timely maintenance of site information across all of the Clients platforms; SI7, Smartsheet, Vantage, MYHSE, E-logbooks, Harbour, Adaptive
  • Develop and maintain successful working relationships with the client, key stakeholders, customers, landlord representatives and, suppliers.
  • Weekly Utilization submissions to ensure accurate headcount reporting.
  • Assist and prepare hospitality requests as/when required.
  • Management of e-logbooks – working closely with technical team for reviews / updates. Responsible for attending and supporting all site audit activities.
  • Regularly communication with building landlord
  • Management of car parking badging system
  • Seek opportunities to improve services and cost-effective ways of working.
  • Must be able to support and react to ad-hoc out of hours calls in the event of emergency scenarios with excellent communication.


Required Skills



  • Exceptional Customer Service Skills
  • 5 years in a similar position in an FM or related services environment
  • Good knowledge of SLA's/KPI's
  • Good understanding of contracts and negotiations
  • Experience in dealing with suppliers/contractors
  • PC literate - Microsoft systems
  • Competence in oral and written skills
  • Ability to work to pressured deadlines.
  • Strong finance skills with budget management experience essential
  • Having a Flexible approach to ensure time critical projects are appropriately supported.
  • Must be able to complete a wide range of activities requiring clear communication, excellent organizational skills and attention to detail.
  • Previous experience of dealing with customers within a corporate environment with a high emphasis on customer service.
  • Security Clearance requirements are essential.



Pay range and compensation package - £50k



Equal Opportunity Statement - (Include a statement on commitment to diversity and inclusivity.)

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