Technical Support Engineer

4 weeks ago


reading, United Kingdom DiverseJobsMatter Full time

The Technical Support Engineer plays a vital role in ensuring customer satisfaction and loyalty by providing exceptional technical support for the HyperX range of gaming peripherals. This position is at the frontline of our customer service efforts, dedicated to resolving technical issues, answering inquiries, and providing guidance on product usage to enhance the overall gaming experience for our customers.

Responsibilities

  • Respond to technical issues and product questions in English/French. This may include communication via telephone, email, social media, chat, or web requests.
  • Independently identify, troubleshoot, and resolve customer issues; escalate complex problems according to defined procedures.
  • Use the CRM system to document and categorize cases accurately, researching and gathering the necessary information to resolve issues in a professional, courteous, and timely manner.
  • Regularly review and update regional email templates to ensure accurate correspondence with customers.
  • Maintain and update knowledge on all HyperX and competitors' hardware/software products.
  • Manage logistical issues, such as RMAs, in accordance with company procedures.
  • Back up colleagues when necessary, especially for language coverage.
  • Take responsibility for specific projects as assigned.
  • Perform other duties as assigned by the Manager/Team Leader.

Education & Experience Recommended

  • Educated to A-Level standard (or equivalent).
  • A degree in a relevant discipline is a distinct advantage.

Knowledge & Skills

  • Fluent in English and French, both spoken and written at a business level. An additional European language (German, Italian, Spanish, or Turkish) is a distinct advantage.
  • A keen interest in computer gaming and gaming peripherals (headsets, mice, keyboards, etc.).
  • Knowledgeable in the use of various gaming consoles.
  • Knowledge of PC architecture and Microsoft OS.
  • A minimum of 1 year of previous experience in providing customer support.
  • Excellent communication and organizational skills with a strong focus on customer satisfaction.
  • Strong time management skills, with the ability to prioritize your workload and multi-task.
  • A great team player with a positive attitude and the initiative to research answers to complex questions.
  • A clear thinker, quick learner, and logical problem solver dedicated to providing the best possible service to customers.
  • A technophile who loves to stay immersed in the gaming scene and enjoys social media discussions about products and technology.



  • Reading, Reading, United Kingdom Rise Technical Recruitment Full time

    Technical Expert Forklift EngineerRise Technical Recruitment is seeking a highly skilled Technical Expert Forklift Engineer to join our team. The ideal candidate will have experience in diagnosing faults on, service and repairing a range of forklifts. Industry leading training will be provided to become a technical expert in the field.Key...


  • Reading, Reading, United Kingdom beBee Professionals Full time £35,000 - £45,000

    beBee Professionals is seeking a Technical Support Engineer to provide on-site installation, maintenance, and repair services for our clients. In this role, you will ensure that our customers' technical equipment is functioning optimally and provide excellent customer support.Key Responsibilities:Install and maintain equipment at customer locations, ensuring...


  • Reading, Reading, United Kingdom Rise Technical Recruitment Limited Full time

    Company Overview: At Rise Technical Recruitment Limited, we are committed to providing specialist training and exceptional benefits for our Field Service Engineers. Our team is dedicated to delivering outstanding results and fostering a culture of excellence.">Salary & Benefits: As a Field Service Engineer, you can expect a competitive salary of £32,000 -...


  • Reading, Reading, United Kingdom beBee Professionals Full time £35,000 - £45,000

    Job Title: Field Service EngineerBeBee Professionals, a leading provider of technical services, is seeking a skilled Field Service Engineer to join our team in Reading. As a key member of our team, you will be responsible for providing on-site installation, maintenance, and repair services to our clients.Key Responsibilities:Install and maintain technical...


  • Reading, United Kingdom CV-Library Full time

    Technical Support Engineer (Solar) £40,000 - £45,000 + Overtime OTE £55k + Off-the-Tools + Office-Based + Company Benefits Reading, Berkshire Are you a Technical Support Engineer or similar from a solar background looking to be the go-to specialist in an office-based role offering fantastic optional overtime opportunities to drastically...


  • Reading, Reading, United Kingdom Technical Futures. Full time

    Technical Futures is seeking a highly skilled EDA Engineer to join our team. The ideal candidate will have a strong understanding of the chip design process and proficiency in programming languages such as Python, Shell, Perl, and TCL.Key Responsibilities:Define and implement IC design development tool flows and methodologies.Collaborate with...


  • Reading, United Kingdom Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...


  • Reading, United Kingdom Microsoft Full time

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...


  • Reading, United Kingdom Microsoft Full time

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...


  • Reading, Reading, United Kingdom Rise Technical Recruitment Limited Full time £35,000 - £37,000

    Rise Technical Recruitment Limited is currently seeking a skilled Technical Sales Engineer to join their team in the motor manufacturing sector. With a strong engineering background and excellent communication skills, this individual will be responsible for developing existing accounts and bringing on new business opportunities.Job SummaryThe ideal candidate...


  • Reading, United Kingdom DiverseJobsMatter Full time

    The Technical Support Engineer plays a vital role in ensuring customer satisfaction and loyalty by providing exceptional technical support for the HyperX range of gaming peripherals. This position is at the frontline of our customer service efforts, dedicated to resolving technical issues, answering inquiries, and providing guidance on product usage to...


  • Reading, United Kingdom DiverseJobsMatter Full time

    Job Description The Technical Support Engineer plays a vital role in ensuring customer satisfaction and loyalty by providing exceptional technical support for the HyperX range of gaming peripherals. This position is at the frontline of our customer service efforts, dedicated to resolving technical issues, answering inquiries, and providing guidance on...


  • Reading, Reading, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Limited is a leading provider of skilled professionals in the field of electromechanical engineering.We are currently seeking a Trainee Field Service Engineer to join our team, offering a competitive salary of £27,500 - £32,500 per annum, plus benefits such as a company car and premium overtime opportunities.The successful...


  • Reading, Reading, United Kingdom Rise Technical Recruitment Full time

    Become a Part of Our Success StoryRise Technical Recruitment is expanding its workforce with motivated and enthusiastic individuals for long-term investment. We are looking for an aspiring Field Service Engineer who can contribute to our growth and success.In this role, you will receive full training and support to develop your skillset, working closely with...


  • Reading, Reading, United Kingdom Stannah Full time

    We are seeking an experienced Lift Industry Professional to join Stannah as a Technical Support Specialist. This role will be instrumental in driving operational excellence and enhancing the customer experience.Job Summary:As a Technical Support Specialist, you will be responsible for analysing performance data, identifying areas for improvement, and...


  • Reading, United Kingdom Locke44 Full time

    Locke44 are proud to be partnered with this exciting start up in the Cyber vertical.They have secured further funding to continue to grow.In this role, you will have the opportunity to work with a small, but highly skilled and talented team.You will have the freedom to self-promote and take on additional responsibilities as you see fit.This is a great...


  • Reading, Reading, United Kingdom Platform Recruitment Full time

    Job Title: Support EngineerYou are going to be working with an innovative technology company that is looking for a Customer Support Engineer to join their team. The successful candidate will provide first and second line technical support to the clients' international customers, distributors, users and operators.ResponsibilitiesSupport customers and...


  • Reading, United Kingdom Stannah Full time

    We have a newly created opportunity for an experienced lift industry professional to join Stannah as a Technical Support Technician. Stannah have recently been awarded a major national lift and escalator contract.This is a fantastic opportunity for us to grow this area of the business and has created jobs within our company. As a Technical Support...


  • Reading, United Kingdom Locke44 Full time

    Locke44 are proud to be partnered with this exciting start up in the Cyber vertical. They have secured further funding to continue to grow. In this role, you will have the opportunity to work with a small, but highly skilled and talented team. You will have the freedom to self-promote and take on additional responsibilities as you see fit. This is a great...


  • Reading, United Kingdom Locke44 Full time

    Locke44 are proud to be partnered with this exciting start up in the Cyber vertical. They have secured further funding to continue to grow. In this role, you will have the opportunity to work with a small, but highly skilled and talented team. You will have the freedom to self-promote and take on additional responsibilities as you see fit. This is a great...