Account Executive

3 weeks ago


united kingdom Cyara Full time

Why join Cyara:


Cyara ( is the world’s leading AI led CX transformation platform to deliver customer smiles at scale, offering complete end to end customer experience assurance, trusted by leading brands across US & EMEA in multiple industries, such as Financial Services (Citigroup, Lloyds), Insurance (Vitality Health, Allianz), Tech/B2B Software (Google, Salesforce), Telco/Media (AT&T, Vodafone), Retail / ecommerce (Macy’s, Schwarz), Hospitability / Travel (AirBnB, Mercedes).


Mission:


To support our growth strategy, we are looking for a Senior Enterprise Account Executive, mainly focused on opening and growing new strategic enterprise logos in UK / EMEA, reporting directly to our SVP Sales International (Guillaume Machefaux). In this crucial role, we expect you to:


  • Develop a robust prospection and expansion strategy, focusing on the right industries, companies and personas, in collaboration with marketing and business development teams, leveraging social media, events, cold calling, emails.
  • Qualify opportunities to check the business fit, utilizing proven sales methodologies to do so (i.e MEDDPICC), articulating Cyara’s value proposition.
  • Deliver compelling tailor-made sales and product presentations to the specific customers’ needs, with the support of the Solution Sales team.
  • Establish and nurture relationships with key stakeholders and decision makers, acting as a trusted advisor and leveraging executive sponsorship.
  • Negotiate the agreement, being at ease in handling customer objections and in using trading techniques to achieve mutually beneficial outcomes.
  • Bring the deal to closure, overcoming obstacles and securing contract agreements and purchase orders, with the support of legal and finance teams.
  • Build a comprehensive plan for achieving assigned quotas within a fiscal period, incorporating Territory Planning, Account Planning, and Close/Win Planning.
  • Update and assess opportunities on a weekly basis to derive accurate forecasts for a given time period and proactively address any obstacles that may hinder meeting those expectations.
  • Update and maintain planning tools on a weekly basis to facilitate cross-functional discussions, deal reviews, and engagement with Executives.


Skills/Expertise:


  • Proven and stable B2B SaaS sales experience, opened to more junior (5 years +) or more senior (10 years +) profiles as salary package will vary based on experience.
  • Demonstrated track record of reaching 1 M$ + annual quota, closing high-value deals (average deal size ranging from 6 to 7 figures) into multinational enterprise level clients, involving complex purchasing process and multiple decision makers.
  • Industry knowledge around CX / Customer experience, contact centers, chatbots or quality assurance strongly wished, or ability to sell complex technical solutions at least required, in order to translate customer pains into business benefits.
  • Experience selling in UK / EMEA , with a network of customers in sectors such as Banking / Insurance, Tech / B2B Software, Telco / Media, Retail / ecommerce, Hospitability / Travel
  • Expertise in both net new logo acquisition and farming from existing accounts with an emphasis on net new (at least 80% of the focus to start with).
  • Familiar or at ease with US / Private equity owned B2B SaaS scale ups when it comes to fast paced environments, sales methodologies, forecast accuracy.
  • Professional demeanor with a positive winning / resilient attitude, focused on problem-solving / pro active, always on learning attitude, strong cross department collaboration and team spirit.
  • Familiar or at ease with remote work, with strong work ethic, good time management skills and high degree of self-motivation.
  • Ideally located in Ireland, ideally close to our main EMEA office in Skibbereen / Cork (or UK), native or fluent in English. Any other European language will be considered as a plus.



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