Service Desk Analyst
2 weeks ago
My Client based in Great Yarmouth are currently on the search for a Service Desk Analyst to join and become productive until the end of March 2025. Working as an IT Service Desk Analyst, you will report to the Service Desk Manager, and provide a professional 1st line support service to external business users. This will involve analysis, diagnosis and resolution of user problems, as well as general administration duties. Much of the work will involve outbound calls and emails as well as inbound calls.
You will need to be on site 5 days per week. This role is Inside IR35, PAYE paying £14 per hour.
You will be responsible for the following;
* Provide administrative support to the Back Office and bespoke systems where required.
* To maintain a high degree of customer service for all support queries and adhere to all Service Level Agreements.
* Provide 1st and 2nd Line Support - logging incidents into the service desk system and managing tickets triaged from front-line support.
If you are interested please apply or send me your CV to (see below)
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Service Desk Analyst
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Great Yarmouth, United Kingdom identifi Global Resources Full timeRole: Service Desk AnalystLocation: East Norfolk (Onsite/Hybrid)Contract: Inside IR35, until March 2026 (16m contract)Rate: Band 4The OpportunityJoin an NHS Team as a Service Desk Analyst, providing frontline IT support for essential healthcare services. You'll ensure smooth ICT operations, handling user incidents with precision, resolving issues promptly,...
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Great Yarmouth, United Kingdom identifi Global Resources Full timeRole: Service Desk Analyst Location: East Norfolk (Onsite/Hybrid) Contract: Inside IR35, until March 2026 (16m contract) Rate: Band 4 The Opportunity Join an NHS Team as a Service Desk Analyst , providing frontline IT support for essential healthcare services. You'll ensure smooth ICT operations, handling user incidents with precision, resolving issues...
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Great Yarmouth, United Kingdom identifi Global Resources Full timeRole: Service Desk AnalystLocation: East Norfolk (Onsite/Hybrid)Contract: Inside IR35, until March 2026 (16m contract)Rate: Band 4The OpportunityJoin an NHS Team as a Service Desk Analyst, providing frontline IT support for essential healthcare services. You'll ensure smooth ICT operations, handling user incidents with precision, resolving issues promptly,...
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