Senior Desktop Support Engineer

3 weeks ago

London, United Kingdom Lorien Full time

Senior Desktop Support Engineer

Location: Onsite

Salary: up to £60k + package

I am representing a global investment management company who are looking for a Senior Desktop Support Engineer, to provide high quality fast paced technical support, troubleshoot hardware and software, and ensure seamless IT operations.

Key Responsibilities:

  • Resolve end-user issues (hardware, software, network) via in-person, phone, or remote tools.
  • Install, configure, and maintain Windows 10, MS Office, and other essential apps
  • Troubleshooting hardware, software, and network issues on VDI , desktop computers, laptops, printers, and other day to day tech.
  • Manage software updates using SCCM; support MS Teams and email platforms.
  • Collaborate with IT teams on escalations, vulnerabilities, and projects.
  • Document processes and mentor junior staff.
  • Support AV equipment for meetings and provide overnight support (on rotation).

Requirements:

  • Expereinced in desktop support with expertise in Windows 10, Active Directory, Citrix, VDI , and Exchange.
  • Strong troubleshooting skills; knowledge of SCCM and endpoint security.
  • Effective communicator, team player, and willing to work flexible hours.
  • Certifications like CompTIA A+ preferred.

Note: Hybrid work is currently unavailable - (Provide weekly out of hours over night (6pm - 7am) support every 3 weeks, on a shift pattern (Earlys/ Mids and Lates)

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