Business Analyst
1 month ago
Job Title: ServiceNow Business Analyst (SC Cleared) Location: Remote
Rate: Market Rate (PAYE through Umbrella)
We are seeking a skilled ServiceNow Business Analyst with active SC clearance to join our remote team. The ideal candidate will have a strong background in analyzing business processes, gathering requirements, and working closely with technical teams to deliver ServiceNow solutions that meet business objectives. You will play a key role in bridging the gap between stakeholders and developers, ensuring the successful implementation and optimization of ServiceNow functionalities in a secure environment.
Requirement Gathering: Collaborate with stakeholders to gather, analyze, and document business requirements, ensuring alignment with ServiceNow capabilities and best practices.
Process Mapping and Analysis: Conduct detailed process mapping and gap analysis to identify opportunities for automation and improvement using ServiceNow.
Work closely with ServiceNow architects and developers to design and validate solutions, ensuring they meet business needs and comply with technical standards.
Facilitate workshops and meetings with stakeholders, including end-users, IT teams, and business leaders, to ensure clear communication of requirements and project status.
Create clear and concise user stories, functional specifications, and other project documentation to guide development efforts.
Testing and Validation: Assist in the preparation and execution of test plans, UAT, and validation of ServiceNow solutions to ensure they meet the agreed requirements.
Change Management: Support change management activities, including user training, communications, and transition planning to ensure smooth adoption of new ServiceNow features.
Data Analysis: Work on data-related requirements, including data integration, migration, and reporting within the ServiceNow platform.
ServiceNow Expertise: Proven experience as a Business Analyst with a strong focus on ServiceNow modules, including ITSM, ITOM, HRSD, or other relevant applications.
Business Analysis Skills: Demonstrated experience in requirement gathering, process analysis, and creating user stories in a ServiceNow environment.
Technical Understanding: Familiarity with ServiceNow's capabilities, integration points, and basic understanding of APIs and database functions.
Communication Skills: Strong communication and interpersonal skills, with the ability to translate technical concepts into business language for stakeholders.
Analytical mindset with the ability to identify business challenges and propose effective solutions using ServiceNow.
Documentation Skills: Proficiency in documenting requirements, creating flowcharts, and maintaining project documentation using tools like JIRA, Confluence, or similar.
Experience working within Agile or Scrum environments, particularly as part of a ServiceNow project team.
Knowledge of ITIL processes and best practices related to IT service management and ServiceNow workflows.
Experience working in secure environments with a strong focus on data privacy and security compliance.
Be part of a dynamic team delivering high-impact ServiceNow solutions in a secure, remote setting.
Work on innovative projects that leverage your expertise in business analysis and ServiceNow.
Flexible remote working arrangements with opportunities for career growth and skill development.
If you are a proactive ServiceNow Business Analyst with SC clearance and a passion for driving digital transformation through effective analysis and collaboration, we encourage you to apply. Please submit your CV and a cover letter outlining your relevant experience and approach to business analysis in a ServiceNow context.
This job specification is tailored for a ServiceNow Business Analyst, emphasizing the role’s focus on business analysis, stakeholder engagement, and process improvement within a ServiceNow environment.
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